Bitstamp Reviews

Surprised by the bad ratings here Their service is very good I had to reset the 2FA on my account and they were very helpful I had to take a selfie and provide passport copy but this is to be expected for the security of accounts Only complaint I have is that they raised the bank withdrawal fee from 0 90 euros to now 3 euros and the exchange fee was also raised from 0 25 to 0 50

I have been using Bitstamp for a year It was recommended in an online review of Bitcoin for begginers I have found it easy I send money to my account I buy crypto I withdraw crypto Its an exchange and it does just that for me no fuss Fees for Eth are a bit ouch though I wish I could trade at the weekend too

Annoying security block for a large transfer I was attempting but very effective help support

A good team of specialists who respond to requests at intervals from an hour to 3 At night specialists rest

Bitstamp is one of the few companies that is very professional serious and rigorous in the crypto space Their process is at the highest standards in terms of customers verification It is normal that the whole verification procedure is quite a pain and it can be long especially when compared to the verification process done by other companies in crypto However those other companies and platforms where the verification is fast e pain-free are definitely not complying with the UK AML and FCA regulations Therefore by using those companies you are at risk that they will be shut down by the regulators at any point With Bitstamp although the verification process is not that simple I agree that they should do more work to simplify it customers can at least sleep well because Bitstamp is doing everything they can possibly do to get the UK regulators happy If UK would ever ban crypto companies in the future I am sure Bitstamp will be the last one to survive I also open a ticket yesterday and it got resolved in less than 24h This is outstanding compared to other platforms in the crypto space Bitstamp has also phone numbers from US UK and Luxemburg I think this is a great company

EDIT They solved my problem after almost 2 weeks so i changed my review to 4 stars The only thing I would have to say would be to improve the processing times for sending documents Thanks for solving my problem

After all they fixed it I deleted my negative review because after long correspondence and another test in Zoom they returned me the function to withdraw my coins and unblocked my account Otherwise it was fast and simple

One of the great fear in crypto payment is transfer to private wallets Fearing mostly the funds lost in the etherland Proof of transaction with TXid is clear Authentication is thorough Biometric to log in 2-step timed Google authicator for the withdrawal and finally an email confirmation to finalize the transaction I got technical support on a weekend with the issue resolved transfer from my bank in less than 6 hours In the middle of the night

I ve had issues with the app a couple of times now which is why I ve given 4 stars however the service I received to fix the issue both times was to a good level A little slow at times perhaps but provided you give the team all the information they need they will sort your problem quickly and are responsive Ignore all the bad reviews if you do KYC then you won t have any issues I dealt with a few people over the phone all of who were very helpful when I was having issues logging in to my account and was very happy so felt the need to write this review Good exchange overall

My experience with Bitstamp has been an overall very good experience The big thing here from my paradigm is security Bitcoin ethos is de-centralisation and financial freedom from our current system With bitstamp the security put in place can initially come across as an attempt to remove the de from de-centralisation However you soon realise that it s not a wall but a safety barrier so the security in place soon becomes a credit to bitstamp not a negative So if you re an honest noob its all good