Bitstamp Reviews

bitstamp.net
3.59
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.59 out of 5 by 135 Happy Customers

44.4%
14.8%
11.1%
14.8%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 136 reviews

The majority of reviews highlight excellent and responsive customer support, with users consistently praising the knowledge, friendliness, and helpfulness of the Bitstamp support team. Conversely, a significant number of reviews point to issues with withdrawals, where users report funds being delayed or held for extended periods. The platform is also frequently described as reliable and easy to use, though some users note high fees and slow processing times for certain transactions.

What customers love
  • Excellent customer support
  • Easy to use platform
  • Reliable service
  • Helpful staff
  • Fast transactions
Common concerns
  • Slow withdrawals
  • High fees
  • Account freezing
  • Lengthy verification
  • Withdrawal issues

Last updated 1 month ago

E

Reliable

Reliable been using for years fees much better than some famous American exchange Good customer service quite responsive
P

Excellent and prompt customer support

Excellent and prompt customer support Easy to use mobile app Clearly better experience compared to many popular brandname Crypto exchanges
M

I was pleasently surprised to note that

I was pleasently surprised to note that customer safety is on such high priority at Bitstamp unlike other firms offering similar services the customer support team was very knowledgeable professional and friendly i would highly recommend Bitstamp on account of my experience with the company
R

I only had limited contact with

I only had limited contact with Bitstamp but each contact had been courteous and helpful Good people to deal with Thank you
N

Great platform and great customer

Great platform and great customer services definitely the place to put your money here and operating your money with worry free
B

Great service

Great service My issue with customer support was resolved very quickly and efficiently and also politely First-class
R

Extremely Satisfied with Bitstamp

The assistance I received to update my ID was excellent--very patient friendly and professional I ve contacted Bitstamp on several occasions in the past and the help has always been first rate
A

I called for help on a new account that

I called for help on a new account that I just shut up and the guy was very helpful although it was hard to understand probably because I was making the call from work but very knowledgeable and helpful
H

Fast gentle and efficient

I only have good words for the support team of Bitstamp I had problems to login and I received a fast nice and efficient help
S

Trading was fast n smooth

Trading was fast n smooth Hassel free Fees were reasonable Support was on point and timely n courtesy

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