P
Peter Byford
Happy ending but with reservations
The latest comment which may be of help I bought an item very recently off ebay on Sat 24 04 On Mon 26 04 I got email late in the evening from ebay saying the order had been delivered 1 20 pm It hadn t been delivered as I was at home all day was actually having lunch at the alleged delivery time no door bell rang or knock on the door I looked at the tracking on the listing saw several entries showing it had travelled to points in Banbury then delivered to me I did not know of Bluecare Express but I do know now of course thanks to Trustpilot comments I raised a case in Ebay Resolution tickboxing the refund option not I still want the item cited in the message to seller box non-delivery for reason stated above Almost immediately ebay emailed me saying the seller had responded with an image of the tracking reference which of course showed item delivered The email had a header stating that the seller had updated the listing the item was on it s way that I could ask ebay to intervene starting on May 1st So I sat tight expecting that the item would not arrive pre this date like Hermes ebay would side with the seller deny a refund at that time Today 28 04 I heard a sound but didn t know what it was till I later opened my front door to do some gardening et voila there was a parcel sitting on the doorstep Of course I didn t see the driver So I closed the open case in the Resolution Centre So an unexpected happy ending as my header title says The reservation is that this purchase was removed from My Orders also from my Purchase History so if it came to it no negative feedback could be left I ve claimed for non delivery from sellers in the past this has not happened could it be then some ebay seller courier collusion to prevent this