K
Kareen Griffith
AVOID at all costs
I spent a whole day back and forth with agent Alex over our holiday package Agreed on what was wanted and a quote was sent Upon agreeing to the quote he took my deposit and then I had several calls after over different things such as he took the payment in Euros rather than pounds and wanting to take the rest of the money in pounds he changed the date of our holiday then called again to advise actually I have undercharged and need an extra 90 each or you have to change your room type By this point inwaa getting really anxious and then he called again advising he wanted to refund me the euros and recharge me in English pounds again By this point we where really fed up and asked to cancel to be told he wouldn t We had a very upset call with his manager who also said to leave it with them to talk to the cruiseline and see if they could get the money back sorry but if they are the ones making mistakes that should be at their loss They only refunded once I raised this with the card company showing proof of their fraudulent miss selling If you want to save stress avoid I wouldn t even give it a 1 start