Teddy
N/A
Overpriced amateurish manufacturing coupled with abysmal customer service
We ordered a cotbed from Boori A nice big cotbed that can be converted into a toddler bed and then to a double bed Sounds great right Now it s one of those designs where the dimensions are arranged in such a way that Boori cotbeds only can be used with Boori mattresses so all in all we spent around 750 on the cotbed itself So what did the 750 get us Flaky chipped junk The manufacturing was riddled with errors that you d expect a woodwork student in his first year of secondary school to make including holes cut twice holes not cut in the right place nicks in the wood in a number of places and so many paint flakes It s the kind of thing you d be willing to write off if the price was a super low one as you re sacrificing quality for price but the cotbed alone cost well over 600 The mattress itself is fairly mediocre quality and it s too soft for the firm rating but honestly it s far from the least offensive thing on the list so I m not going to go too far into detail So naturally we did the expected thing and called customer service They were nice and they arranged a second cot bed to be delivered to us so that we could swap the parts Sounds great right Well we quickly found out that we were not the exception but the rule For the particular problem we faced we needed three parts to match and in this new delivery there was damage on two of the required three Deciding that this was a lost cause at this point we requested that they just collect the package without us even looking at the second box the order was divided into two boxes fyi This turned into an incredibly irritating game where the customer service flat out refused to listen to our situation and eventually we opened the second box just so they d take the damn thing away Lo and behold the third part we needed was also damaged Brilliant So we eventually managed to get the cotbed working out alright in the end How did it go Horrendous I d put a lot more curse words here but honestly that s not relevant Adjusting the height of the cotbed requires you to completely disassemble it There are two heights and on the low height even with the legs attached to the cotbed I struggle to put the baby into it as a 6 3 male so my 5 3 partner hasn t got a hope in hell of doing that Converting the bed to a toddler bed actually requires you to buy a second piece that wasn t disclosed and overall the cotbed takes the mick There may be those tempted to buy from this company especially as the price may appear to reflect the quality Avoid this like the plague or seeing as we re in 2021 avoid this like the coronavirus Save your money buy somewhere else
