Never had any problems with this
Never had any problems with this company Some goods take a while to come but only if from abroad But you expect that Always able to return unwanted items and credited quickly Been using them for about ten years
J M CONATY
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Ordered a pair of UGG trainers last
Ordered a pair of UGG trainers last Sunday at 50 price everywhere 100 To my surprise they arrived on Wednesday with a txt in the morning to say they were arriving What a amazing company to have delivery that quick with the Corona virus here Trainers awesome Thank you so much I certainly will be shopping with you in the future please do not be put off by negative comments like I nearly was Find out for yourself as I m glad I did Well done Brand Alley
Rachel Macmillan
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I shop regularly from Brand Alley
I shop regularly from Brand Alley Occasionally something is out of stock and they refund Yes you have to wait and yes there aren t dust bags or boxes for all items but for the prices for named branded items such as Hobbs DKNY Boden NYDJ you really can t beat them
Montana
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Dreadful customer service
Dreadful customer service I received an email advising Please may I ask you to contact us if you have not received notification of your refund for this return within 7 days from the date of collection I did so today having not heard anything only to receive a reply from the same person telling me Please be aware that returns can take up to 14 days from posting the item to receiving a return and refund confirmation email as advised on our site and telling me to be patient
Catalina Dragomir
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Do not buy anything from this website
Do not buy anything from this website all fake designers goods Be warned what you pay for is not what you will receive R7bbish rubbish and more rubbish
Sheila Parkin
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Bought some Gucci sunglasses which
Bought some Gucci sunglasses which arrived in exquisite packaging The actual glasses are very poor quality and I m convinced they are fake Paid over 200 for them All BA want is photos Wish I had taken more notice but they haven t been used over the winter I ll never buy from them again Anyone else received poor quality glasses
Lezela Edullantes
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Do not buy from BrandAlley
Do not buy from BrandAlley I have bought Liv Oliver jewellery from the website for 55 - original pricing was apparently around 200 When it arrived it came in plastic packaging not its original packaging Secondly the quality of earrings were awful - absolutely not worth the BrandAlley discounted or its original price It is difficult to believe that the branded items on BrandAlley are legitimate On top of that customer service is awful - lacking professionalism
Monika s
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Useless
Took money for a t-shirt only to be told over a month later that they don t even have this item Why did they even advertise it as being available Avoid these clowns
Safia Graham
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This experience is awful
This experience is awful I have ordered a bag which came broken in a ridiculous condition Mostly I have paid for delivery and I also have to pay for return delivery as well even if I have not purchased a defective product Better avoid this website
Karen Grimshaw
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I made a return it was received back to
I made a return it was received back to the suppliers I have never had to do this before with other returns to Brandalley because no refund has been made I contacted the supplier and they told me I paid Brandalley and they have to make the refund after waiting the time for refund 5-7 Days I contacted brandalley to ask where is my refund to be told the process was lost in Limbo They said I would get my refund in a day or 2 I have still not got my refund of over 100 and is now day 5 after being told on 05 08 2024 I would get my refund in a day or 2 I have been a customer for years but I will never make any more purchases from BRANDALLEY Shame on you to do lie to a 80 year old customer They lie and make excuses they have my money Don t truss these they don t abide by there terms and ConditionsI am discussed with these Now today Brandalley has contacted me to say I will be hearing from the management team and it will be them that will sought out the refund All along nothing but excuses and passing the buck All I want is what they owe me 110 Never again will I use the platform of Brandalley
