Brightside Reviews

My therapist was a no show to our

My therapist was a no show to our virtual appointment I was messaging him with no response and finally just gave up and logged off Tried to reschedule and his calendar was gone so then I started to worry I placed a support ticket asking what my next steps were and 24 hours later got a notice that he was no longer a provider with them Imagine if you show up to an in person appointment and your therapist isn t there and does not respond to your messages and you are just waiting in the room with no direction Not the best experience for a patient that is seeking help for anxiety I still don t know what happend to him and hope he is ok

Won t provide medical leave paperwork

Won t provide medical leave paperwork or emotional support animal paper work They are more just drug dealers and pill pusher than actual doctors who care They just want you on drugs and not actually help with your issues the drugs cause

Signed up 2 days ago

Signed up 2 days ago paid the 300 made an appointment with my therapist - she cancels and says to book for Friday tomorrow I m only given the option to book for NEXT Tuesday or Thursday 5-7 days from now Additionally no response from her when I message I have never felt more hopeless with mental health services in my life

COMPLETE mess at this very moment

COMPLETE mess at this very moment Things are pretty horrible in my life and mental health right now Brightside completely screwed me up medication wise and the absolute LACK of communication when I really really needed my psychiatrist to at the VERY least respond to my text msgs A day or two absolutely get it But over a week several times when I had crisis bad side affects to meds and making sure my disability was continued Absolutely HORRIBLE I ended up in a observation psychiatric ward for two days LAST Monday because of this neglect of care compassion and advocating for my metal stability and well being I would like to request a full reimbursement of funds In a timely matter I would rather not pursue this legally especially in my current state But I absolutely will if need be I expect a full response and when my refund will be expected This is not OK Unstably yours Adam S

I had an online appointment with their

I had an online appointment with their physician two days ago At the end of appointment they said that your prescription has been sent to Amazon pharmacy as requested by me Since then I have been in contact with Amazon pharmacy once and they mentioned that they have not received prescription from them I had called Brightside health several times without any resolution It is very frustrating and a waste of time

This company took my money

This company took my money and refused to prescribe the prescriptions that need ongoing management after a move First off I m assuming their predatory marketing practices place them at the top of search results for ADHD medication management Furthermore the landing page where I signed up did not specify that controlled substances would not be prescribed On the contrary the verbiage was something along the lines of if controlled substances are deemed necessary If you do not manage these medications perhaps being unequivocal about that would be the ethical thing to do If I had known that initially I would ve went elsewhere The doctor I saw said she couldn t even prescribe gabapentin because it s a controlled substance It s not No refund of course I should ve looked at the other reviews I would ve went somewhere else even if you were able to meet my healthcare needs Update Kaiser has taken care of my medical needs BrightSide essentially sidestepped my concerns with their predatory practices However in an e-mail response they informed me that they had made changes to the website upon reviewing my feedback Thanks but full transparency without digging through your website is the least you could do Maybe try refunding the money you took from me while providing substandard care

Long review but worth the read

I told my therapist I was traumatized by my Adult children last week I had previously shared that I was really struggling with depression Today I logged in for my meeting and my counselor said the team had decided I was too depressed for them to treat I am in the worst place I ve ever been in and they decide to break up with me What a dangerous thing to do oh but they could give me some referrals it s 4 30 on a Friday night and I have no one to talk to It s the weekend and I am having a mental and emotional breakdown Brightside is going to kill someone someday because of these immoral and unethical practices Shame on you

I cannot live laugh love in these

I cannot live laugh love in these conditions Don t do it You look forward to getting some help your provider is unprofessional and doesn t show up You call customer service there are no representatives available at this time cue the dial tone You send an email No response cue the crickets This company is a joke If you are looking for an opportunity to increase your anxiety this is the one Five star review actually

Scam

Continued taking my money after cancelling my subscription Unable to contact ANYONE by phone Sent multiple messages to their customer service with no response No option to cancel service on the website They re going to be reported for fraud through my bank