Britishfooddepot Reviews

Horrible customer service

We ordered 8 easter eggs 3 arrived broken We have sent three emails and pictures No response Not recommended

Spent 37 on stuff to send to my

Spent 37 on stuff to send to my partner in Pennsylvania Took my mo ey and then said sorry address can t be authorised well I checked it and its correct but I can t get a response when I messaged them I feel I ve been scammed

Terrible service

I wish I d seen these reviews before I purchased I ordered Easter gifts for family living abroad almost 3 weeks before the date it needed to arrive I still had no shipping confirmation after 2 weeks but it took me contacting them 3 times to even get any response They said my order had to be manually processed but that it was done now and my order would be shipping same day My order is now in transit but the expected delivery is a full week after the original shipping confirmation date and misses Easter entirely They have not responded to any of my queries about shipping times Terrible customer service I hope the products are not melted like other reviewers here - that d be the icing on the cake of a very bad shopping experience If this kind of error occurred within my business I would have expedited the shipping at my own cost to get the item there as close as possible to the originally promised delivery date Would not recommend

There was an offer to get a 10

There was an offer to get a 10 discount - it was added to the cart and the description said it would be applied at checkout but it wasn t I contacted them 3 times to ask for them to rectify but they ignored all inquiries

I spent over 42 00 on items I never

I spent over 42 00 on items I never received The items were sent to the wrong address and when I informed them they stopped responding to my email I even asked them to send the items to the correct address and no one has responded It s been over 2 months and I m yet to get a refund or replace the items I will have to dispute the charges through my creditor

If there is a no star

If there is a no star I would give it a No star I had ordered in previous years Last Nov I placed an order that said was delivered by UPS that could not be traced anywhere I called at least 3 times and wrote about as many times Not once did anyone respond I had to make a claim to PayPal and my money was refunded when PP got no response The whole process was almost 2 months from making UPS claim to PP refund I would never buy from a company that was so rude inconsiderate and have no customer service

RECEIVED SPOILED PERISHABLES HAVE NOT RECEIVED CUSTOMER SERVICE OF ANY KIND

I have ordered from them in past with no problem However my last order included 2 boxes of chocolates that were completely melted hard candies stuck to wrappers and jars of marmite that were extremely warm I sent an e mail on the day I received the products which were packed very poorly for any kind of shipment let alone one with perishable contents To date I have emailed them 4 times in a week and a half with no response They don t have a phone number and there is no other way to contact them other than emails they don t acknowledge If orders arrive timely and in tact there is not a problem However when something goes wrong they are not to be found except at the receiving end of a credit card I ve spent a good bit of money with them and deserve better treatment I no longer trust The British Food Depot

If I could give this company a negative

If I could give this company a negative number of stars I would I just received a box of Easter candy and one of the Lucozade cans inside the box had been crushed and had soaked into everything turning it into a big soggy sticky orange mess that was literally dripping when I picked it up It wasn t UPS s fault The fault lay with the careless packers in the warehouse who d thrown everything in the box There wasn t even a quality control sheet in there for obvious reasons When I contacted them with photos of the mess they told me to return the damaged items Really You want me to somehow mail back the soggy soaked cardboard and ruined candy in a magical leakproof box Give me a break 100 down the drain with no attempt by them to refund my money or give me rewards points towards my next purchase This company shows ZERO ACCOUNTABILITY and the worst customer service I ve ever encountered I ve spent so much money in the past buying their merchandise wanting to support a small business Lesson learned Never again