City Centre Car Parks - 24 Hour Surveillance | Care Park
Based on authentic user experiences
Mr Berry
6734 reviews
N/A
10 months ago
Avoid - very stressful and costly experience
Booked a few days parking at Manchester Airport through a company called manchester-airport-parking for 50 99 - which is obviously a block booking company like booking com on behalf of the car park operator carepark All confirmations directions etc received in good time around a month before departure and at the time no reason to doubt the validity of the booking We arrived at Manchester carepark site at roughly 3am with three young kids and a couple of hours before our flight - there I was told that apparently as the booking reference was TT this related to Trusted Travel who carepark told me they had worked with for years were a nationally operating company but who had gone bust three days prior to our arrival Because of this carepark weren t certain they would be able to recoup their money from Trusted Travel and so carepark weren t fulfilling their bookings any longer the receptionist then changed her story slightly and said that this meant that carepark had no record of my booking at all - which seemed very dubious given we d booked a month before and TT had only gone bust three days earlier They said I had no choice but to pay 89 there and then for a new booking Of course with a flight to catch and the family all stood in the middle of the night with suitcases in hand we were vulnerable to this and had no choice but to pay again at the higher amount Many people may not have been able to afford to do that This seemed very dubious indeed Firstly carepark must have had a booking from Trusted Travel or whoever for a space at the park regardless of when payment was made as they had said that Trusted Travel had only gone out of business a few days prior Secondly whilst working with Trusted Travel carepark must have been happy with a fee of 50 99 On this basis it seems a clear case of taking advantage of people in a vulnerable position to profiteer in almost doubling the price - why couldn t they at least honour the contractual price given that I had proof of this We have no evidence that Trusted Travel are even bust or haven t paid carepark only what the receptionist told me on the day I now have to wait 6-8 weeks for the bank to try to reclaim the 50 99 with no guarantees of that happening This is clearly a contractual dispute between carepark and Trusted Travel as far as I can see and these people are happy to pass that on to customers at a very stressful time doubling their profits at the same time Disgusting
Scott
6734 reviews
N/A
10 months ago
Car all scratched and damaged on one
Car all scratched and damaged on one corner Can t get a reply from them Mileage also up from leaving it until I got back Pay a bit more and park it on the multi story care park are so unprofessional
Raegan
6734 reviews
N/A
10 months ago
Made us pay MORE money on arrival
When we arrived on the day of our holiday the women at reception said our booking had just been cancelled via trusted travel who we booked through and made us pay again She said I had a cancellation email from the company and we needed to pay to get on the bus that was leaving Obviously we paid as we didn t want to miss the bus flight for our holiday and was non the wiser to think she would be lying On my holiday I checked all my emails junk spam ect and emailed trusted travel about the cancellation and there was nothing When I got back to the care park at the end of our holiday on the 24th I asked the same lady on reception about the cancellation again and how do we get our money back and she was no help at all Said it s nothing to do with her and to email trusted travel I asked her how did she know our booking was cancelled if it s nothing to do with her which she relied I was just told she had no proof of a cancellation to show and was pushing me to the side and did not want to help me one bit Just wanted us out of the way To top it off they drove our car and changed the parking spot for what reason I do not know Would not recommend to anyone Also I would like my money back for the parking that I paid for TWICE
Nic
6734 reviews
N/A
10 months ago
Paid double scam
arrived for the bookingto be told I would need to pay again and more than my original booking We were obviously upset about this but felt under pressure to make our flight so paid the person behind the desk said we had to pay or we couldn t park He said that the company were advertising to cheap so they stopped the contract and then they stopped paying so now we have to pay We were promised that we would get a refund for what we paid previously and what we paid under pressure on the day we had booked our car in We were given an emailand told the websitewould also have information on We have had no contact back from them and we have emailed over 8 times now I think getting you customer involved in contracts you have with other companies is very unprofessional I am looking at getting a charge back from my credit card as a last option I understand you are part of the British parking Association which is means you are meant to be more trustworthy I really don t think it s fair to get people who have flights to catch to pay you for something they have already paid for under pressure I have reported trusted travel to trading standards as this was my last option and I don t know where to go from here to get my refund
Lynne and Phil Roddis
6734 reviews
N/A
10 months ago
Not a good car park
On arrival it looked liked a massive greenhouse with broken glass panels The surface of the car park is very rough with pot holes We had no issues with either transfer We have been to much better car parks and we will not use this one again
Customer
6734 reviews
N/A
10 months ago
Scammers
Completely same situation as discussed below booked it and when we arrived we were charged double amount we already paid Do NOT recommend this company
Malcolm Day
6734 reviews
N/A
10 months ago
I wouldn t rate them at all I had to
I wouldn t rate them at all I had to rate them one as like others we paid twice to park our car and more than we were originally quoted They lied saying we would get our money back weeks have gone by and still nothing its stealing money no matter how you look at it Care parks are responsible it is they who allow these companies to sell there tickets it has nothing to do with the customers does anyone know how we get our money back from these criminals Care Parks lyingly told us we could claim our money back Well where is it will never use them again
Rachel
6734 reviews
N/A
10 months ago
Turned up to the car park
Turned up to the car park to find out it was closed We ended up having to pay a crazy amount for another car park No emails no notice it had been shut Do not use this car park
James Mercer
6734 reviews
N/A
10 months ago
One of their drivers stole my watch
One of their drivers stole my watch spoke to Steve Marks manager who said he would get back to me and never returned my calls No interest absolute disgrace he knows who the driver is and does nothing about it Avoid at all costs
Stephen Holmes
6734 reviews
N/A
10 months ago
Don t CarePark
Used this car park through holiday extras Bus driver saw us checking in with wife stood next to bus and just drove off The same driver did it to another couple walking up the pavement at airport side too Car was damaged on collection They park cars too close together so accidents are a common occurrence Filled in report on site Emailed their incident team who found no CCTV footage of who did it Asked me for my insurance details which they do not need When I asked for theirs they have stopped answering Will never use again
