Carpets-direct Reviews

Delivery drivers turned up with attitude at the gate was then hesitant to even unload it at our door That was just the beginning As they brought our brand new carpet around they chucked it onto a concrete wall which prior to that it was raining keep in mind this is brand new paid for carpet Dumped inside and refused to even help us get it into a room After all of this attitude and treating the carpet like 2nd hand we refused to pay the delivery fee to which we was greeted with verbal abuse such as Fkng bich and then abruptly left in the van This was more than below the belt customer service and I won t be using this company again

Do not use Carpets Direct if you are going to get LVT Flooring I used them big mistake The fitters left a dreadful mess that l had to clean up After they left l found in many places that they had not attached the beading in the bedroom to the skirting boards Corners of the beading not finished properly The doors to the bedroom and living room could not be shut I have spent a month trying to contact the fitters both by email and telephone all to no avail I contacted Carpets Direct and they had the nerve to tell me it was my fault for not doing a minute inspection They took no responsibility at all for all the bad workmanship and no cleanup I am an OAP and over the years l have come to expect that when l spend a lot of money firms should provide a really good service and aftercare This firm did not I had to spend more money to get all the faults rectified Be Warned

Customer service is worse and bad quality carpets they supply it didn t even last 4 months I have to change it again so not wasting your money there