


15% Off Your First Order: Shop Luxury Makeup & Skincare | Charlotte Tilbury
Based on authentic user experiences
Hillevi Ericsson
6731 reviews
N/A
1 year ago
A huge thank you Sarish and the team
I unfortunately noticed that I had missed picking up my parcel which included the advent calendar Something I ve saved up to and been looking forward to for such a long time When it hit me that the parcels was returned back and it was an international order I got so sad and immediately messaged the customer service Knowing that it would likely take time and money to get it shipped back I got such a positive surprise when the wonderful and helpful SARISH responded quickly that he could send me a new parcel with express shipping And I didn t have to pay anything more For someone who has a lot of other things going on and this meant a lot This felt like such a good little Christmas surprise that he solved my problem so quickly and was helpful in all ways This is why I love Charlotte tilbury Thank you Sarish again
imogenh greaveshotmail co uk
6731 reviews
N/A
1 year ago
I have always loved Charlotte Tilbury
I have always loved Charlotte Tilbury makeup Such good quality and amazing variety to pick from Always feels like such a nice treat when you get something new I recently ordered a few bits and after a few days realised it hadn t been delivered yet I contacted CT using their webpage and within minutes had a reply from a lovely helpful person called Izzy She was so quick to respond and had my order found and the problem resolved within minutes Such good customer service
Astrid Fraenk
6731 reviews
N/A
1 year ago
Sarina from Deb Sarina from Deb customer service was very understanding kind and solved it well service was
well experienced well experienced you have to be a little patient because Sabrina finds everything out very well and that takes a little time
Jodie
6731 reviews
N/A
1 year ago
Safia was just so fab so helpful
Safia helped me out right away with a query she was ultra friendly efficient and so helpful I couldn t have asked for a better service Ty so much x
Suzanne Caunter
6731 reviews
N/A
1 year ago
Millie G was Very helpful and resolved
Millie G was Very helpful and resolved it quickly when package went missing
NAT J
6731 reviews
N/A
1 year ago
Excellen customer care
Excellent customer care from Sabrina issue sorted out really quickly can t wait to receive my order
Lisa
6731 reviews
N/A
1 year ago
Amazing customer service from Shanice
I ordered the lip icon mystery box but received something else Shanice sent me my order and acknowledging that it would have been an inconvenience for me to go out to send back she let me keep my order The parcel for my lip icon set came three days later - absolutely amazing Thank you so much Shanice - my friends will all be getting a little extra something in their bridesmaids hampers thanks to you
Sama
6731 reviews
N/A
1 year ago
Lucy S was very helpful
Lucy S was very helpful She went above and beyond to help me out with my issues Her help was greatly appreciated and made my day Thank you for the wonderful support
Carla maley
6731 reviews
N/A
1 year ago
Katrina customer care
Spoke to Sephora and Katrina Both very helpful Very please with the level of customer case Katrina showed me helpful with information and very polite Would recommend not only the products themselves but also the company in general
Sandra
6731 reviews
N/A
1 year ago
Great Customer Service from Alisa
I order from Charlotte Tilbury regularly and have never had a problem with my order until the most recent delivery An item was missing and I contacted the company using their email contact form Unfortunately I did not hear anything so contacted again a few days later and was dealt with by Alisa Alisa was able to check my order and ascertain the problem very quickly and efficiently She ordered the missing item to be sent to me by express delivery I was very impressed with Alisa s professional friendly and very efficient service - excellent customer service many thanks