Charlottetilbury Reviews

I have always loved Charlotte Tilbury

I have always loved Charlotte Tilbury makeup Such good quality and amazing variety to pick from Always feels like such a nice treat when you get something new I recently ordered a few bits and after a few days realised it hadn t been delivered yet I contacted CT using their webpage and within minutes had a reply from a lovely helpful person called Izzy She was so quick to respond and had my order found and the problem resolved within minutes Such good customer service

Sarina from Deb Sarina from Deb customer service was very understanding kind and solved it well service was

well experienced well experienced you have to be a little patient because Sabrina finds everything out very well and that takes a little time

Safia was just so fab so helpful

Safia helped me out right away with a query she was ultra friendly efficient and so helpful I couldn t have asked for a better service Ty so much x

Millie G was Very helpful and resolved

Millie G was Very helpful and resolved it quickly when package went missing

Excellen customer care

Excellent customer care from Sabrina issue sorted out really quickly can t wait to receive my order

Amazing customer service from Shanice

I ordered the lip icon mystery box but received something else Shanice sent me my order and acknowledging that it would have been an inconvenience for me to go out to send back she let me keep my order The parcel for my lip icon set came three days later - absolutely amazing Thank you so much Shanice - my friends will all be getting a little extra something in their bridesmaids hampers thanks to you

Lucy S was very helpful

Lucy S was very helpful She went above and beyond to help me out with my issues Her help was greatly appreciated and made my day Thank you for the wonderful support

Katrina customer care

Spoke to Sephora and Katrina Both very helpful Very please with the level of customer case Katrina showed me helpful with information and very polite Would recommend not only the products themselves but also the company in general

Great Customer Service from Alisa

I order from Charlotte Tilbury regularly and have never had a problem with my order until the most recent delivery An item was missing and I contacted the company using their email contact form Unfortunately I did not hear anything so contacted again a few days later and was dealt with by Alisa Alisa was able to check my order and ascertain the problem very quickly and efficiently She ordered the missing item to be sent to me by express delivery I was very impressed with Alisa s professional friendly and very efficient service - excellent customer service many thanks