Chausson-motorhomes Reviews

Never buy a Chausson

Never buy a Chausson I cannot get a replacement window for my Flash 03 2008 model The dealer says they no longer do them This is one part they should always do as they can get damaged Never buy a Chausson so disappointed in this maker Got in contact with Chausson they have one I explained the Northern Ireland dealer in Saintfield says Chausson dont Told by Chausson I have to order through the Dealer Well I am stuck in the middle Cant get one as dealer says none in stock Chausson says one in stock HELP HELP what customer Service LOL LOL LOL How does one get past this Beaurocratic nightmare YOU DONT SO NEVER BUY A CHAUSSON

we waited along time for a

we waited along time for a motorhome decided on chaussson omg i wished we had driven past the dealers the biggest mistake we have ever made and will be going for full refund we have had to have window seals replaced water bung underneath replaced awaiting replacement seat covers for in habitation new drivers seat cover due to it coming away at the seams so dissapointing

Engine failure Ford transit chassis

Expensive purchase from Hull dealership - bought as new Delivery mileage only3rd short trip out and engine failure7 5 hour roadside rescueNow trying to claim under warranty with Ford dealership for repair

Will never buy Chausson Again

Bought our new Motorhome Chausson 630 Premium in Nov 2020 Absolutely loved it but less than 2000 miles done and we had the Ford related engine failure and serious damp issues Passenger side dinette and kitchen windows completely unsealed meaning left side of the van had to be virtually re- built as walls so damp The first approved service location made such a hash of it actually causing serious further damage we had to beg Highbridge in Somerset from where we bought it to help us out which they did admirably 1 year later it is going back to Highbridge for its habitation check as we don t trust anyone else but on preparing it to go we found that the drivers side window is leaking damaging upholstery and furniture I feel like crying when I think of the money we spent and the troubles we have had on this and have definitely lost all faith in Trigano ass they do ignore all communication and the build quality is shockingly bad

Unpleasant Customer Services

Great design OK build quality Absolutely shocking customer service Phone lines only open minimal hours on three days a week Tried for 3 months to call them with no response Filled in the online contact details three times and sent numerous emails before I got a reply Then took weeks of emails just to get registered as new owner Really unpleasant attitude from customer service staff obviously hardened to dealing with frustrated customers trying to work through their bizarre contact system Owner s groups are full of negative experiences

Chausson 728 EB - very poor quality

I recently owned a Chausson 728 EB 2017 plate I owned the vehicle for 4 5 years The base vehicle Fiat Ducato was brilliant The Chausson habitation party of the vehicle however was very poor quality To maintain the 7 year water ingress warranty I had a habitation service done every year which cost just shy of 300 a time Virtually every year it failed on water ingress dampness and was repaired numerous times under warranty garage doors gas door rear garage floor etc etc The fridge broke down twice I had electrical issues the rear camera filled with water and I waited months for a replacement despite Chausson still churning out new vehicle s fitted with cameras the cupboard handles broke the garage door handles broke the sink cracked to highlight some of the issues I had in the short time I owned it I have now sold it and gone back to a caravan Considering the vehicle was valued around 50k it was very shabby quality I emailed Chausson to obtain a new sink which I would have paid for and didn t even receive a response I won t miss it

Chausson S514 First Line

Bought a new Chausson S514 First Line in March 2022 Front panel seal has failed Catastrophic battery drain on Ford chassis has taken 8 months to fix Now the control panel is not working meaning there is no 12v function despite new leisure battery We bought a new van for trouble free motorhoming I have had 4 vans since 2007 this one has definitely caused the greatest issues

Did they ask their dealers to

7 year warranty is a total lieDid they ask their dealers to forget to remind their customers about the habitation check Bought a new 520 Premium from Elite Motorhomes in 2020 in 2021 they emailed me stating habitation check due so booked it 300 job done I thought it was weird as I ve had boats before and they only needed checking every 4 years Then in 2023 emailed me stating habitation chack due so booked it and then they said we ve detected damp in 3 areas and because you missed last years check it s going to cost you 3 800 to fix it It s done 5 900 miles since new they made no contact with me in 2022 and the van hardly moved from storage Out of sight out of mind - but all my car van truck dealers email me whenever anything is due - or entice me to buy a new one Strange that a dealer who makes a living from milking existing customers forgot to contact for 12 months to VOID the warranty I suggest a class action maybe the way forwards - even my plumber emails me about servicing a 2k combi boiler every year let alone a 60K motor home - have you ever bought a new car or decent used car and the dealer doesn t remind you of the service or MOT due date just to keep in touch The most valuable customer you have is your existing one why fail to contact them for exactly 12 months Elite Motorhomes admitted they made no effort to remind me it needed it s 300 habitation check last year - I wonder if that instruction came from Chausson as they know they are pumping out a load of crap and want to pass the blame onto their end users The Chausson approved repair centre told me today I know it might sound weird to you but they are just wooden boxes covered in GRP we have 3 in our workshop right now that are less than 3 months old with damp issues It just sums up the daily reality compared to the fiction that Chausson portray - let s be honest in motoring manufacture the French have been in last place since the wheel was invented France is a great country to motorhome crap place to make anything that lasts more than a day therefore excluding bread - as I agree with the no preservatives in bread to support local artisans communities - they do make better bread but you can t drive a baguette

Cheap poorly made

Cheap poorly made with an atrocious performance for sorting out warranty issues I purchased a sport line S697 in September it s now November and I ve heard nothing about a fault from when I collected it and the dealer Simpsons are passing all onto chausson a poor show after I ve spent 650000