Cheetahcars Reviews

Cheetah Cars | London's Favourite Minicabs

cheetahcars.co.uk
3.65
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.65 out of 5 by 128 Happy Customers

46.9%
14.8%
10.2%
12.5%
15.6%
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AI Review Summary Based on 128 reviews

Cheetahcars consistently receives praise for reliable, professional service with polite drivers and clean vehicles, particularly for airport transfers. Customers value punctuality, helpful communication, and efficient booking processes. Some recurring issues include higher than expected pricing, occasional inconsistencies in vehicle and child seat quality, and rare instances of operational errors. Overall, the service maintains a strong reputation with long term users despite occasional shortcomings.

What customers love
  • Punctual drivers
  • Clean vehicles
  • Helpful staff
  • Reliable service
  • Efficient booking
Common concerns
  • High pricing
  • Inconsistent child seat
  • Wrong car assigned
  • Operational errors
  • Old vehicles

Last updated 2 months ago

M

Driver on time so got to hospital on

Driver on time so got to hospital on time I was surprised it was 12 for such a short distance 10 minutes
S

On time but in the wrong street

The driver turned up in time But in the wrong street My booking was very clear In slthis day and age that is ridiculous I caught my train but that was unduly stressful
M

The price was not as expected and the

The price was not as expected and the cab driver was not the one I requested and I was not given the reason why they didn t send the requested driver
M

Very late pick-up

Journey was great but driver was almost 25 minutes late which made me 15 minutes late for a client meeting
A

The driver was almost half an hour

The driver was almost half an hour late otherwise he was very nice helpful man The company disappointed me when the driver left with one of my small bag So they call and said to bring back your bag you should pay 50 I refused but said I will give the driver 10 for his effort Non of such company do that And the policy was clear Still didn t get back my bag I can meet the driver any where if its easy for him Hope I will find help from this site Thank you
O

Was not happy that payment machine was

Was not happy that payment machine was not working having tried several times with app I had to find cash from my houseAsked driver not to use mobile phone while in slow traffic
G

Lost bag- no delivery

Lost bag- no delivery No information Poor customer service including lies about attempted delivery of bag I flew on Saturday evening and I still don t have the lost bag
P

It was good that the driver waited for

It was good that the driver waited for the passenger But 25 pounds extra for waiting about 1 hour is a bit much Considering he was there 15 mts earlier than booked
J

Yet again another drama with the car

Yet again another drama with the car seat I always select the correct seat but the last time they arrived with no car seat this time he did not know how to use the car seat My husband had to spend 20 mins setting it up making up 20mins late When I ve complained before airport bee say we can t guarantee a car seat it s based on availability So I would strongly suggest if you 100 need a car seat then do not book with them I was dissatisfied with the response and my husband said to not use them again I only received 5 back for the price of the car seat also When actually they are unable to complete their side of the transaction so j should have at least got 1 2 price or full price as compensation I ve always used them but since having a child I will not be using them again
C

Infant seat not fit for purpose

Driver was very friendly and patient turned up on time but the infant seat he came with was not fit for purpose and likely expired making it unsafe

About Cheetahcars

Cheetah Cars is a Transport For London approved Private Hire Operator based in London - often regarded as London's Favourite Minicabs because of their high rating compared to taxi and minicab competitors.

United States

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