Choosetexaspower Reviews

Power to choose Texas | Call 866-260-3108 for TX Electric Rates

choosetexaspower.org
3.56
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.56 out of 5 by 137 Happy Customers

42.3%
14.6%
14.6%
13.9%
14.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
D

My application was denied and I went

My application was denied and I went with another company
K

Customer service representative was

Customer service representative was rude didn t explain anything felt like I was being sold on something w o hearing my options Can t speak English good enough to understand what she was saying Argued with me over the zip code Talked over me when I d talk I hung up and not sure how she got us power w o my approval I was planning to call someone else today Horrible experience
P

Bait and Switch

My Fixed rate was a bait and switch for a variable rate dependent on usage this will no doubt cost me a fortune for the length of the contract - there are tons of contracts out there with really reputable suppliers - don t bother with these folks
N

Online guidelines are misleading

New Customer been on hold for 40 mins rep has me on hold and stated she will check in in 3mins once she looks over account
D

Must know Spanish

Not trying to be unkind but if you don t speak spanish do not enroll with GEXA energy company Their customer service agents do not speak English very well and it s very difficult to understand anything they re saying Unless you actually speak Spanish you re not gonna be able to communicate with them very well
A

I signed up on Power to Choose with Tri

I signed up on Power to Choose with Tri Eagle Energy I called them to sign up for average billing on the plan When I received the documents through my email the price PKH had changed I tried to talk to the customer Service about it She BARELY spoke English I called back this lady s English wasn t much better The accent was so thick I told them to cancel everything I told them to email the cancelation to me Still waiting on it Not impressed with them or this process Looks like I will be married to Reliant for the foreseeable future
B

Expensive

We just received our first bill and it was over 100 more than our previous provider
T

Gexa uses false advertising and should

Gexa uses false advertising and should be removed Claiming one rate and then sending contract with complete different rate
T

I selected a fixed rate plan from the

I selected a fixed rate plan from the menu I selected The Gexa Eco Saver Plus 24 plan However this is not a fixed rate offer 12 3 The rate is actually 18 cents with a credit of 125 per month which makes it variable I any trying to resind the offer but am have greatdifficulty If you can help I would appreciate it Thomas Haydon 281-630-3275
S

Cancelled new service due to contract not expired yet They switched me anyway

I got info for new service and made arrangements to get service Then I called back two hours later and said I was still under contract and do not connect new service They did anyway I called them and told them not to connect service because I was still under contract with reliant They assured me that I had cancelled my request to switch providers Now I m charged 285 fir early termination fee and have to go thru reestablishing service with reliant

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