Chopchop Reviews

Yeah it s really that bad

Yeah unfortunately chop-chop is as bad as all the reviews are saying Our 60 minute window quickly vanished and the order hadn t progressed We called customer service and they were unable to reach the store We were promised cancellation by them contacting the same store the rep couldn t reach Complaint logged Avoid if it s not already too late Use ZOOM by ocado if you can seamless

I won t use chop chop again

I know you pay for the convenience but as the delivery charge is 4 99 you d expect your shopping to be delivered to your door My last delivery the driver text me to say I ve arrived I text back to say he d need to come up to the second floor to my flat as I m disabled Then I got THE most garbled phone call ever I couldn t understand a word he said I reiterated the instructions on my chop chop account slowly where my flat was The crackling on his phone made it impossible to hear him When I opened my door I found that he was still on his phone but still wearing his crash helmet I said he really needed to take his helmet off when using his phone He just roughly handed my shopping at me Was it worth complaining no

Just don t even bother

Over two hours past the latest delivery time given no updates or contact to advise why Called customer services 6 times they haven t got a clue what to do or have the autonomy to resolve anything After being promised a cancellation refund I was still charged I m at a loss what to do

Scam

Ordered using chop chop for sainsburys Delivery was marked as delivered but nothing was ever delivered straight up lies Called to get a refund got cut off Called again still waiting for the refund

I had the same experience as the other

I had the same experience as the other reviewers - I wish I d read them first as wouldn t have ordered Firstly the order was about 20 minutes late The driver phoned from the corner shop and told me to come there and get the items - well Sainsburys deliver to us every week so never a problem He then proceeded to tell me he couldn t go any further as his sat nav wouldn t let him When I told him this is ridiculous as I had paid for delivery he then hung up on me I phoned customer services and was told he cancelled the order Also customer services were terrible - told me I would get a refund sometime Terrible service Sainsburys

Shocking

Shocking had forgotten how bad it was after having cancelled orders and orders not showing up In a split moment I decided to order from here again Main issues - timing has never been within an hour and orders cancelled after showing accepted and out for delivery Cut off from customer service line when trying to enquire about order

Complete waste of time

I placed an order for an elderly relative I kept checking the app and saw it said the items had been processed After an hour and a quarter it said order cancelled I phoned to ask why and was told it was because the delivery address was 11 miles away and they only deliver up to 3 miles The distance from the store is 2 7 miles so they said if I put the order in again they would deliver it They couldn t just reorder the same items so I had to put everything through again After 40 minutes it said order delivered but nothing arrived I phoned and they said it had been delivered to a house with a white front door The delivery address does not have a white front door and they refused to send me a photo so I could see if I recognised where it had supposedly been delivered I wish I had read the reviews before using this app as all I succeeded in doing was wasting my time putting in orders that never arrived and making phone calls to try and resolve the issues and still didn t receive any food so had to get a lift to the store Don t waste your time or money with these crooks

DISGUSTED

DISGUSTEDPlaced an order 1 45Was told order would arrive before 15 0015 15 no delivery Tracked orderOrder had been cancelled at 15 08Phoned customer service as money had been debited from my bank No explanation for the cancellation except- perhaps they didn t get a courier Asked about a refund Was told 3-5 working days UNBELIEVABLE What a way to run a business