Cjponyparts Reviews

Great costumer service

Great costumer serviceRebecca Help me get a replacement part Thank you

Don t purchase from CJ Pony

Don t purchase from CJ Pony Stay away There customer service sucks After being on hold for 50 minutes I finally got a human to talk to who was very rude My 2800 order was shipped truck freight and apparently their trucking company can t get the job done I still haven t received my parts They told me I needed to contact the trucking company and take it up with them Since I did not hire this trucking company the freight is on them I asked for a full refund and advised I wasn t paying their freight bill He laughed and said they already have my money and may refund a reasonable amount after deducting freight and restocking fees then said we were done here and hung up on me Terrible customer service Don t ever use them

No Customer Service

My husband ordered a stainless steel fuel sending unit with a retaining ring that was listed as American made by Scott Drake The box arrived with a different stock number no retaining ring and the part stamped Made in Taiwan He sent an email and tried calling with no response I emailed pictures of the box and wrong product and also tried calling Neither of us has had a response Worst customer service Will not be using their company again They cannot blame COVID for lack of responding Emails can be addressed from working at home

Cj pony parts has gotten to be awful

Cj pony parts has gotten to be awful when it comes to custome service I have read countless posts on Facebook saying to stay away from them and I ignored the advice I too have now fallen victim to the backordered part routine My large order was placed on hold over a cheap valance Horrible customer service If you do use them place many small orders to avoid a backordered part from delaying your project

Not even worth a 1-Star review

Not even worth a 1-Star review EVERY SINGLE purchase with CJ Pony parts has been an utter nightmare Why even advertise parts on the website if they are on back order with no available ETA Last week CJ Pony demanded full payment partial payment was made according to the amount that reflects when a part becomes available for an order where all items were on back order with a threat to cancel the order if not paid Paid for the order only have it cancelled anyway because the back order parts have no available ETA THE WORST communication system to ever exist If Sierra Madre sold Mustang Chevy parts I would buy from them in a heartbeat For a lack of better words CJ Pony Parts SUCKS

Avoid like the plague

Total garbage customer service ordered 2 items which obviously were not in stock then they put the wrong postcode on one of the parcels which delayed it even more and took about 3 weeks before they even shipped the items one of the parcels was so poorly packaged the item looked like it had been beaten with a baseball bat could even get through to the customer service line the second parcel still hasn t turned up 6 weeks later

horrible service

horrible service Ordered parts in June and I still don t have them Called twice was told mistakes and product lost Supposed to be sent overnight and still did not make it No apology no compensation All I can do is hope my stuff eventually shows up BUY ELSEWHERE THEY ARE OVERPRICED AND NOT RELIABLE Most items i see on their site can be found way cheaper other places

Finally contacted by some at cj pony

Finally contacted by some at cj pony they wanted pics of my fitment problem sent in pics today they tell me sorry we no longer have the side vents in stock to send me replacement was told to use 3m tape What a joke 200 for junk this place should stand behind they products i wish i read the reviews on this place total joke Never again will i order anything from this place