Jegs Reviews

Den Of Thieves

Ordered a Carburetor in Nov 22 The carb was not installed until January The carb was defective and dumped fuel onto the intake Return was initiated before the 60 day return policy was expired Jegs charged am 104 00 for restocking a defective product When I called to talk to them the customer service representative was very nice but wasn t allowed to correct the issue I was told that it is Jegs policy to charge customer restock fee for defective parts Jegs is a company with theft of their customers money set as a policy Do not do business with Jegs

Horrible customer service

Horrible customer service I ordered shocks for my truck and they have now sent me the wrong item twice The first order they sent me 4 front shocks I had called them to get the part numbers before ordering but they still charged me to return the items The second order has the correct part number on the packing list but the shocks are not for my truck at all after calling the manufacturer I found out Jegs sent me shocks for a car I called today to return them and was told I would have to pay gain to return them I have since called the manufacturer back and asked them to exchange to shocks for me Jegs policy is to make their customers pay for Jeags mistakes I have asked to speak to a supervisor and have been on hold for 20mins now the customer service rep refused to give me their name so I can t even fill out Jegs internal review system Horrible company that scams their customers Stay far away from them this isn t the Jegs we grew up with

Sent me wrong shifter won t return it

Sent me wrong shifter won t return it false advertising that it would work terrible customer service

Selling acetylene torch kits from China

Selling acetylene torch kits from China with bottle that arent DOT certified Can t get local welding businesses to fill Would have to go out of state to get bottles certified Been trying to get customer service for two days on eternal hold

Customer Service line never gets answered

ordered a few parts online get the confirmation number and see that one part has an expected ship date in over 2 months I cant wait that long have called and held multiple times over 3o min each time to try and get this part cancelled jegs customer service line is a joke sent an email but i dont expect any kind of response

JEGS is JUNK

JEGS is JUNK Unfortunately 0 stars wasn t an option Leaving this review as I just passed the 1hr mark on hold listening to the same recording waiting for customer service to pick up Spent 250 on a dust collector and bought the 2 year warranty Motor crapped out in under 30 days Now I ve learned the warranty isn t any good if they don t pick up the phone Like Tommy Callahan said They know all they sold you was a guaranteed piece of cr p

After 8 reminders in 18 days

After 8 reminders in 18 days they didn t reply when the delivery would be done while the order was still in process Had to open a complaint via MasterCard hoping that I ll get the money back

There is a reason they have under 2

There is a reason they have under 2 stars in their ratings I order old truck parts all the time and I decided to try JEGS They gave me the wrong part and told me to pay 230 00 to ship back a 520 00 part Their customer service was uninterested in the mistake and blamed it on me and did not care whether I returned back to them or not Go to AMD or classic industries as I have never had a problem with them

Most of what you order ends up shipping

Most of what you order ends up shipping direct from manufacturers They split your order into multiple invoices Then everything gets super confusing Their customer service couldn t find my order cancelled the wrong items Then when the wrong things came they refused to provide a return label Seriously do not order from this company