


Based on authentic user experiences
xx
6731 reviews
N/A
1 year ago
Kind customer service
Fast and kind customer service that successfully helped me to solve a problem with my booking Quick to answer the phone and e-mails
Jo o G
6731 reviews
N/A
1 year ago
Great Tailored Costumer Support
Costumer service was extremely supportive in assisting me for a partial refund after my trip got shortened They sent me e-mails every day with updates even without me asking for new information until the money was returned Definitely recommend
customer
6731 reviews
N/A
1 year ago
Due to circumstances we couldn t travel
Due to circumstances we couldn t travel and you did your best to secure refund when we were not expecting it You reply very fast to our emails and showed alot of understanding Great service
Carlos
6731 reviews
N/A
1 year ago
Thanks for your help
Thanks for your help we had to change the days we stayed at the hotel because some circumstances and your company gave us the chance to do it We really enjoy the time we spend at the hotel We will repeat in the future
oziel vela
6731 reviews
N/A
1 year ago
I had to cancel last minute
I had to cancel last minute Aaron was very helpful in helping me understand that I might not get refunded but he would try to persuade the hotel to refund my room He got me my refund within a couple of hours
Pro Fleer
6731 reviews
N/A
1 year ago
Best prices AND great support
Best prices AND great support I don t often write about experiences with hotel booking websites but ClickTrip is quite different Instant support by Anna ready to solve any possible problem and address every question as she was reaching out to communicate my specific wishes to the hotel This quality of support is quite remarkable a kind of personal support I have not often encountered Conclusion I highly recommend booking with ClickTrip and I have no connections with them apart from booking this trip to Turin Italy
Eurico dos Santos Carvalho
6731 reviews
N/A
1 year ago
Courtasy end efficiency
I want to thank the entire Clicktrip team for their sensitivity and courtesy in dealing with my problem an urgent last-minute cancellation Including contacting the hotel to solve the problem And a special thank you to Katrin Ulrie for her commitment and dedication in fulfilling my request
Katherine O Sullivan
6731 reviews
N/A
1 year ago
I made contact about cancelling a hotel
I made contact about cancelling a booking and it was done with information provided and It was all sorted in 35 minutes it was the easiest cancelation iv ever made Staff were so efficient and everything was sorted from 1st email and was stress free
James Smith
6731 reviews
N/A
1 year ago
Aaron
Aaron the travel specialist helping me went far beyond my expectations to assist me with resolving a booking issue Over multiple days he diligently kept me up-to-date and worked many hours to ensure my complete satisfaction His customer service is the reason that I will use Clicktrip again THANK YOU
Riley Coon
6731 reviews
N/A
1 year ago
Quick and Helpful
Very helpful for me when I had to abruptly cancel a trip due to a COVID-19 illness after the hotel s cancellation policy had already lapsed They were quick and willing to help me reach out to the hotel and still got me a refund