The majority of reviews for Comfort Suites are overwhelmingly negative, with guests reporting severe cleanliness issues such as mold, bed bugs, and dead bugs in hallways. Many customers complained that the advertised hot breakfast buffet was actually instant oatmeal, cheap muffins, and watered-down juice. Staff and management were frequently described as unprofessional, rude, and in some cases racist or criminal. Several guests experienced billing problems, including being denied a refund after purchasing travel insurance or being charged without proper system functionality. Deceptive advertising was a common theme, with photos not matching the outdated and dirty condition of the rooms. Maintenance failures were noted, including broken hot tubs, loose toilet seats, and non-working dryers. A few positive reviews highlighted excellent service from specific front desk staff and clean, spacious rooms with apartment-like layouts. However, these positive experiences were rare and did not outweigh the widespread complaints. Overall customer satisfaction is very low, with many guests warning others to avoid the chain. The two five-star reviews suggest that some locations may provide a good experience, but the majority of feedback indicates serious problems with quality and service.
- Some locations have friendly and helpful front desk staff who resolve issues from other hotels.
- A few guests found the rooms to be clean, spacious, and well-appointed with sofas and partitions.
- The hotel chain occasionally offers large bathrooms and a classy atmosphere at certain properties.
- One review noted that the hotel took care of a problem caused by another chain, showing good customer service in that instance.
- The positive reviews mention excellent cleanliness and a comfortable stay at specific Comfort Suites locations.
- Frequent reports of dirty rooms, mold, bed bugs, and dead bugs in hallways and common areas.
- Breakfast is often not a hot buffet as advertised, consisting of instant oatmeal, cheap muffins, and watered-down juice.
- Staff and management are frequently unprofessional, rude, and unhelpful when issues are raised.
- Deceptive advertising with outdated rooms and misleading photos, and rooms not matching the online description.
- Maintenance problems such as broken hot tubs, loose toilet seats, non-working dryers, and overflowing trash cans.
Last updated 1 month ago
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