Compassmining Reviews

Compass — Bitcoin Mining and Hosting

3.65
121 reviews
Great Rating
Based on 121 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 120 reviews

Customers report very good support responsiveness and knowledgeable help from specific representatives. Many note slow or inconsistent customer service and frequent delays. Delivery and deployment are often slower than expected. Pricing is viewed as high or overpriced. Reliability and uptime issues are mentioned alongside improvements over time.

What customers love
  • Responsive team
Common concerns
  • High pricing
  • Delivery delays
  • Unreliable uptime

Last updated 1 month ago

J

Good company but needs work

Team are nice and have good intent but operationally things are a nightmare There have been delays on miners firstly which was not handled in the best way by the leadership team resulting in them having to give bad news of further delays three times Now customer service literally takes days and having to chase up on social media to get a response and the query isn t even resolved then I was unable to query an invoice with the support team and had to end up paying for in BTC in the end because of a mix up in the finance team and severe delays in getting back to me Also basic functions of the user dashboard are missing such as the ability to pay using credits and records of hardware purchases which in turn increases workload on customer service as people are emailing them rather than be able to self serve To summarise lots of work to do especially by the Leadership team to turn this company into one which retail customers feel comfortable with Seems this can be achieved with better internal backend processes and by hiring more staff which I believe Compass are doing already I believe in Compass mission and want them to succeed Please take this as constructive criticism rather than an angry rant I have previously refrained from even posting this but feel that new customers ought to know what the current situation is
T

Asic overheating for about a month

I purchased an Antminer S19XP that came online on the expected date I didn t encounter any significant issues until about a month ago when the ASIC began to only hash at 50 capacity every day I suspect this might be due to the hot weather and inadequate ventilation at the hosting facility There could also be dust accumulation within the machine Indiana compass code 81x In my most recent support ticket they provided a very generic response mentioning that they would attempt to improve the situation However it s been a month and the ASIC has been going offline for an average of 12 hours per day To exacerbate matters Compass does not offer credits unless the issue pertains to the facility as a whole When I was considering the purchase of my ASIC I had a video call with a Compass representative However after becoming a customer every issue must be submitted through support tickets This entire situation is disheartening for me as I m a strong believer in Bitcoin mining and have a positive outlook If Compass had a more prompt and effective response to such situations I would gladly recommend their services to many of my fellow Bitcoin enthusiasts
B

Some growing pains but legitimate business

I ve had a few hiccups during the startup but they ve been honest and transparent about their process This definitely seems like a company that is learning from their mistakes and will improve over time I intend to continue using Compass to host my miners
B

The endless waiting on Compass Mining

There s been some difficulties and delays but now my miner is up and running I m glad that Compass Mining has been willing to work with me to resolve recent problems I believe there s some room for improvement and growth in this company
K

Fairly good support but slow in deploying miners

Compass Mining is a legit company with pretty decent customer service From time to time your support requests don t get answered but I see an improvement in response time as of late However when it comes to meeting delivery time to bring units online they are very poor Many promises that they are just about to bring your miner online that later are not met Expect at least 3-6 months delays compared to promised deployment time
A

A Frustrating Experience

Choosing to mine with Compass has been the worst financial decision I ve ever made This company has been entirely unreliable missing nearly EVERY deadline or timeframe they ever set My units came online 2 MONTHS after the expected activation They have now been offline for the last 6 weeks I had another unit go offline 6 months ago and at this point I m convinced I ll never see it online again All I ve heard from customer service is that it s loaded on a pallet and being moved Months go by and all they have to say is yeah it s still on its way to another facility I own 5 units with Compass for a total of 504 TH s and my average hashrate for the last 5 months has been 220 TH s LESS THAN HALF OF WHAT I PURCHASED Avoid them at all costs You d be better off burning your money then at least you can keep your hands warm UPDATE The sales agent not sure what his role is who replied to this review was able to address my concerns and I now have all of my units online I ve updated my rating to reflect this and will continue to update it over the next few months if things go smoothly
E

Respond to my texts the customer

Respond to my texts the customer service just seem 5o find it difficult responding to my issues I haven t been able to mine for a long time now I just hope it s not what I am thinking It s a good thing I have House-Mining to make up for this issues They are more reliable and efficient

About Compassmining

Welcome to the world's premier bitcoin mining marketplace! Thanks to Compass, now everyone can mine bitcoin.

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Frequently Asked Questions

Compass Mining is a marketplace and service provider in the Bitcoin mining industry. Its primary function is to lower the barriers to entry for individuals and institutions by offering a turnkey solution. The company connects investors with professionally managed mining facilities, handling the complexities of sourcing hardware, securing affordable energy, and managing daily operations, thereby making Bitcoin mining more accessible and efficient.

Compass Mining offers several core services. These include a Hardware Marketplace for purchasing ASIC miners from leading manufacturers; Hosting Solutions where the company deploys and maintains customer hardware in partnered global data centers; Mining Management through a platform for real-time performance and earnings monitoring; and Educational Resources such as guides and market analyses to inform users about Bitcoin mining.

Compass Mining caters to a broad audience, from individual Bitcoin enthusiasts starting with a single miner to large institutions seeking to incorporate Bitcoin mining into their investment or treasury strategies. The service is designed for those who may lack the technical expertise, time, or capital required to build and manage a private mining operation, offering them a convenient and managed investment avenue.

Compass Mining's hosting solution involves securing contracts with mining facilities worldwide. After a customer purchases hardware, Compass handles the logistics of deploying and installing the miners at these partner sites. The company manages the ongoing maintenance, uptime, and infrastructure, providing customers with access to competitive, often renewable, energy sources without the need for direct facility management.

The key benefits are convenience and reduced operational risk. Compass Mining removes the traditional complexities of Bitcoin mining by managing hardware procurement, logistics, hosting, and maintenance. This allows clients to focus on the financial investment aspect. Additional benefits include geographic diversification of mining operations, access to competitive energy rates, and transparent tools for monitoring miner performance and earnings.
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About Compassmining

Compass Mining: An Overview

Compass Mining operates as a prominent marketplace and service provider in the Bitcoin mining industry, designed to lower the barriers to entry for individuals and institutions. Its core mission is to make Bitcoin mining accessible, simple, and efficient by removing the traditional complexities associated with sourcing hardware, finding reliable and affordable energy, and managing daily operations. The company functions as a bridge connecting retail and corporate investors with professionally managed mining facilities across the globe.

Core Services and Business Model

The platform primarily offers a turnkey solution for Bitcoin mining. Customers can purchase or host mining hardware through Compass Mining, which then deploys and maintains the machines in partnered data centers. This model provides several key services:

  • Hardware Marketplace:Users can browse and purchase a variety of ASIC (Application-Specific Integrated Circuit) miners from leading manufacturers. The company often facilitates bulk purchasing, which can provide cost advantages.
  • Hosting Solutions:Compass secures contracts with mining facilities worldwide, offering customers geographic diversification and access to competitive, often renewable, energy sources. They handle the logistics, setup, and ongoing maintenance of the hardware.
  • Mining Management:Once deployed, the company’s platform allows users to monitor their miners' performance, uptime, and Bitcoin earnings in near real-time, providing transparency and control.
  • Educational Resources:The website features a robust blog and resource center with articles, guides, and market analyses aimed at educating both newcomers and seasoned participants about Bitcoin mining economics and technology.

Target Audience and Value Proposition

Compass Mining caters to a broad spectrum of clients, from individual enthusiasts looking to start with a single miner to large institutions seeking to add Bitcoin mining to their treasury strategies. The primary value proposition is convenience and reduced operational risk. By managing the intricate details of infrastructure, energy procurement, and hardware maintenance, Compass allows clients to focus on the financial aspect of mining as an investment. Their service model is particularly appealing for those lacking the technical expertise, time, or capital to build and manage a private mining operation.

Geographic and Strategic Focus

The company emphasizes strategic placement of miners in regions with stable political environments, reliable infrastructure, and low-cost electricity. This focus on optimal location is critical for mining profitability. Compass Mining has publicly highlighted operations in areas like the United States and Scandinavia, aligning with the industry's broader trend toward sustainable energy and regulatory clarity.

Transparency and Industry Context

Operating in a volatile and capital-intensive sector, Compass Mining provides tools for calculating potential profitability, though it clearly communicates the associated risks, including Bitcoin price fluctuations, network difficulty changes, and operational variables. The company positions itself within the larger narrative of strengthening the Bitcoin network by promoting decentralized and professionally managed hash rate distribution.

In summary, Compass Mining serves as a comprehensive facilitator in the Bitcoin mining ecosystem. It democratizes access to mining rewards by offering an integrated platform for purchasing hardware, securing hosting, and gaining operational insights, thereby enabling a wider audience to participate in securing the Bitcoin network and potentially earning rewards through a streamlined, managed service approach.