Completebuildingcontrol Reviews

COMPLETE BUILDING CONTROL Corporate Approved Inspectors

3.67
63 reviews
Great Rating
Based on 63 user experiences

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AI Review Summary Based on 63 reviews

The majority of reviews describe Complete Building Control as a professional and reliable service, with particular praise for their knowledgeable, helpful, and proactive surveyors and efficient communication. A significant number of long-term clients highlight consistent high-quality performance over many years. While the vast majority of experiences are positive, a minority of reviews report severe issues, including being uncontactable, poor communication, and feeling misled about service expectations.

What customers love
  • Helpful surveyors
  • Expert knowledge
Common concerns
  • Misleading expectations

Last updated 2 months ago

J

Awful company

Awful company An email sent with a standard we will contact you within 10 working days which still hasn t happened 3 phone calls each with a promise of a call back the last one saying it would definitely be that day And still 6 days later absolutely nothing Useless Stick with the councils building control I called there was put straight through to an inspector
M

Have been attempting to contact via

Have been attempting to contact via email and voicemail and no response to finalise our building control Has there been an acquisition and our previous contact has left the business This situation is extremely stressful and frustrating Would appreciate a reply urgently
S

I cannot get hold of anyone mail boxes

I cannot get hold of anyone mail boxes full tried several different numbers no reply one was off the hook constantly as busy all day awaiting my sign off certificate starting to panic I have paid good money so not happy at all
B

Final certification is of no value

Final certification is of no value 2 Structural engineers 3 builders and the Federation of Master Builders all agree that our property is currently in a dangerous situation Suggest using local government as an alternative As far as they are concerned its all the builders fault
J

I have spent my time chasing and

I have spent my time chasing and chasing Firstly it took days to get through to them the mailbox is always full so can t leave voice messages When we did get through some staff have been rude and unhelpful We had an inspection booked between 9-5pm and nobody showed up We did not even get a call to inform us that nobody was coming Do NOT reccomend
G

This company is a complete shambles - DON T USE THEM

I wish I could give them zero This company is a complete shambles and should be avoided at all costs I had to have a fire curtain installed in a property This was done and the completion paperwork sent to them so they could issue the certificate They lost this twice and then demanded we complete some forms to get this issued You guessed it they sent an out of date form first time so this had to be done twice I was then promised the certificate 5 weeks ago Nothing has come through despite promises from directors etc I have now tried to call all their numbers using every combination on the switchboard and they all say the voicemails are full and cut you off I tried direct mobiles - the same thing They do not respond and when they do they promise to resolve it and nothing happens I have now had to threaten legal action and placed solicitors on standby to see if that makes a difference I suspect not Save your aggravation and use a reputable business as this one is just a joke
G

No response to our request for Final Completion Certificates

We are a firm of architects We have been using Complete Building Control Ltd on a renovation project in London We have emailed called on several occassions for our final completion certificate for a project completed in February 2024 but as yet no one has responded Please do not use this company
A

Communication is absolutely shocking

Communication is absolutely shocking They don t answer emails or phone calls even their answer machine say s that it s full so you can t even leave a message We had our final inspection mid-July now 2-months later and we still have not received any communication for completion I ve been trying to contact them for months with no way to get through tried numerous numbers and email addresses no one answers We re at a complete loss of what to do - we ve already paid them so they have our money and don t seem to care about finishing their job Terrible behaviour from a company STILL WAITING CBC IS STILL SILENT Avoid avoid avoid
T

STAY CLEAR OF THIS COMAPNY

I have been building an extension for a family friend in Walthamstow they decided to use this company for the inspections all inspections complete but now uncontactable we have had to resort to issuing all the reports and photos to the local council and paying again to obtain a completion certificate STAY CLEAR OF THIS COMPANY
D

I have also been trying to contact them

I have also been trying to contact them for the last few weeks no answer I called solihull local build control and was told that they believe that this company had gone into liquidation As a local builder with 2 or more jobs to get passed off this is not good news

About Completebuildingcontrol

Complete Building Control Ltd is an established Corporate Approved Inspector Construction Industry Council Approved Inspectors Registered

United States

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