D
Daniel
Incredible customer service
What a unique gift for the person who is special to me
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AI Review Summary
Based on 101 reviews
Overall customer experience with Cosmonova is polarised, with many praising exceptional customer service and a unique, sentimental product, but significant issues with delivery and reliability tarnish the reputation. Positive reviews frequently highlight responsive, helpful, and kind customer support that efficiently resolves order errors, changes, and questions. The product itself is widely appreciated as a beautiful, unique, and meaningful gift for various occasions, with the ordering process and website generally described as easy, quick, and straightforward. However, a substantial number of customers report severe problems including non-delivery of physical certificates, extremely long shipping delays, and a complete lack of tracking information. The returns and refund process is criticised as being poor or non-existent, with many customers unable to get responses via email or phone to resolve missing orders or request cancellations. Some customers feel misled, reporting they never received confirmation emails, received incorrect items, or believe the service is a scam due to these fulfilment failures. While many are thrilled with the digital delivery speed and concept, the inconsistency in physical delivery and post-purchase support leads to considerable dissatisfaction and warnings from others. The quality of the physical product, when received, is often praised for its elegance and presentation, though some note damaged items or printing errors. Ultimately, satisfaction hinges heavily on whether the order arrives as expected, creating a high-risk, high-reward perception among potential buyers.
What customers love
- Unique, sentimental, and highly appreciated gift
- High-quality and beautiful physical certificates and
Common concerns
- Difficult or impossible cancellation and refund
- Receiving incorrect, damaged, or incomplete items
Last updated 4 months ago
C
Cookies Studio
I did this for my bestie for her
Incredible customer service The post office failed to adequately stick a missed delivery on door- found in yard with no other attempts made Not this companies fault but when I explained the situation and that the post office claimed it was sent back they corrected the situation and made sure my son still got his gift Class act organization with a GREAT product
B
Ben Woost
10 10
I did this for my bestie for her birthday and she absolutely loved it Super easy process I did the digital download and printed myself it worked perfectly Super happy
J
Jorge Juarez
Cosmonova has the most unique gift
This website is such a great idea for sentimental gifts i got one for a friend who lost his grandpa and so i named the star after his grandpa for him to remember i had such a great experience on the website and it was so easy to do highly recommend
K
Katelyn Gibson
Dear CosmoNova
Cosmonova has the most unique gift anyone can ever buy to show how much some people in one s life stand out as blessed amazing friends family etc I literally reached for the stars The Public Relations is absolutely professional and caring I m a mess when it comes to technology and I made a mistake I explained I forgot to ask for the Certificate with star name and the Cosmonova star map They contacted me asap and sent me two invoices so I could receive the items I m so elated with everything What a glorious unique gift I m not well to do but by golly I was able to get something literally out of this world for special people Thank you for everything Sincerely Nicole Zabik
A
Alexandra Werner
I am very satisfied with CosmoNova
Dear CosmoNova We are so happy to be your customers Thank you for giving this unique opportunity for people to have an eternal gift The Customer service was great I messed up my order and they gave me a promo code to redo it We registered a star for my beloved daughter and it was very pleasing to see her smiling She was actually surprised We wish you guys to keep up a good work
J
JMG RG
Fun Experience
I am very satisfied with CosmoNova This is the Second time I have ordered a Star and Both times I have received The Products in a timely manner One of my Best Friends lost her daughter and now she has her Shining Star Always Watching over Her It is very touchy so lovable Thank you very very very much It means a world for me
H
HJ
Perfect company to order from
Great service and definitely a fun experience This was given as an anniversary gift and was absolutely perfect for us
K
Kate
Easy to use site and I like the option
Great experience working with this company Simple application to complete Answer the straight forward questions about the star you want to dedicate and within minutes you have your certificate and star map Just wonderful
M
MaKenna Mitchell
It has been a great experience
I m so happy with my purchase its a suprise gift for my hubby I m glad they give you options to choose from
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About Cosmonova
Cosmonova: Name a Star in the Sky
Cosmonova is a professional star naming and registration service that helps you find a star and create a unique gift. The official website, cosmonova.org, allows visitors to buy a star online as a gift for loved ones or special occasions. With over 40,000 satisfied customers worldwide, Cosmonova offers a way to “name a star” that can be seen from anywhere on Earth, making it a universal and lasting gift idea.
Star Gift Packages and Options
Cosmonova provides several star naming gift packages to suit different preferences and budgets. The Traditional Star Gift Pack offers the opportunity to adopt a real star visible from any location on Earth, year-round, starting at $34.90. For those interested in astronomy, The Stars of Zodiac Gift Pack allows you to name a star within a specific constellation, priced at $49.90. If the gift is for two people, the A Double Star package features a binary star system and is available for $69.90. Other options include a Custom Star Map, which captures the night sky alignment of a meaningful date, and a Premium Star Gift Pack, offered at a special price of $290.90 (originally $399.90), which includes premium packaging and express shipping.
What’s Included in a Star Gift
When you buy a star through Cosmonova, the package includes official registration of the star in Cosmonova’s Star Database, a beautifully printed and personalized Star Certificate, a digital copy of the certificate, and an elegant Star Map showing the star’s location. You can choose any star name and easily locate it in the Cosmonova register. If you are not satisfied with the star, you may request another name or a full refund. The service is designed for global delivery, with fast processing and digital options available for urgent needs.
Company Background and Security
Cosmonova is presented as a company with extensive experience in professional star registration, operating since 1997 under OCR Ltd. based in Riga. The website emphasizes secure payments using SSL security and highlights positive customer reviews, use cases for corporate and personal gifts, and worldwide shipping. The site also notes that Cosmonova is a private registry service and is not affiliated with any governmental or educational institutions. Regular updates, including a company blog, customer reviews, and contact options, are provided to support user engagement and trust.