Coursera Reviews

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coursera.org
3.48
130 reviews
Average Rating
Based on 130 user experiences

Rated 3.48 out of 5 by 130 Happy Customers

40%
14.6%
14.6%
15.4%
15.4%
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AI Review Summary Based on 130 reviews

Coursera is widely praised for its extensive course catalog, high-quality content from reputable universities, and flexible learning options, with many users valuing the free audit mode and certificate opportunities. Positive feedback highlights good course structure, helpful resources, and reliable access to materials. However, recurring complaints emphasize issues with customer support responsiveness, opaque subscription billing and cancellation processes, unexpected charges, and restrictive peer-review systems. Some users also report technical problems, platform bugs, and dissatisfaction with paid features or delayed grade processing.

What customers love
  • High quality course content
  • Large course selection
  • Free audit option
  • University partnerships
  • Flexible learning pace
Common concerns
  • Poor customer support
  • Confusing billing system
  • Peer review limitations
  • Unexpected charges
  • Technical issues

Last updated 3 weeks ago

A

Great courses that are well resourced

Great courses that are well resourced and always legitimate I ve taken 6 or so courses and I ve always enjoyed the experience Whenever I ve had issues scoring billing they ve got back to me quickly and with the information that I needed It s somewhat annoying that I can only see my notes on a video by clicking on the video itself This makes reviewing my notes difficult I d like to be able to see all my notes for a course on one page
P

Nice platform

Nice platform to learn Good for beginners
O

Online coursing sites

Efficient courses the easiest way to learn can download many courses It provides learners with the concepts and skills necessary
N

Mixed Experience

Unfortunately I have to add to the negative reviews I LOVED taking Coursera s courses I signed on for a paid subscription and had to cancel 2 months later I learned a lot and was inspired to enroll in classes I went onto their site and followed their instructions to cancel They stated they would send an email to confirm the cancellation but never did 2 weeks later they auto renewed my subscription and billed me I went onto their site and cancelled again Still no email confirming my cancellation arrived I had to get a refund from my credit card and block them from doing this again I too was unable to find a direct phone number or email address to have them rectify this It s a sad ending because I enjoyed their online courses If anyone at Coursera can help my cancellation transaction is 3142319ETA - OMG they just emailed me There are actual people there Thank you for contacting us I understand that you canceled the subscription and receive another charge for June I will be happy to assist you with this I will proceed to escalate your refund request to our support specialists who will be reaching back to you within the next 24 hours to follow up on this If you have any more questions please let us know Best regards LukeCoursera Support Team This came from noreply salesforce I assume we can t directly interact with them But there is some life there and a chance at resolution More stars
J

Good courses

Great platform offers some pretty good courses for beginners I d love to see some more courses on creative coding Cheers
D

I like a lot of the courses but

UPDATE It turned out that this course didn t have a certificate but there was a glitch on the website which said it did but of course couldn t produce it I brought this to the attention of the engineering dept and they re fixing it ------------------OLD I like a lot of the courses but Coursera itself doesn t always give you what you pay for In my case they have failed to give me a certificate for one of my courses where I was supposed to get it and getting meaningful responses from Support is very difficult
E

A good learning platform

I currently have a Plus subscription and over the year I ve audited and gotten some paid certificates from this platform Courses can be a bit of a hit or miss but overall as long as you do your research if you have an interest it s likely you can find some that you will enjoy Personally I think how useful the certificates are mostly tied to what you do with them as in trying to get good projects out of them anything that you can put on your portfolio and well documented which can be a nice adition to your CV profile when applying for jobs The cons - Sadly there are some courses that are no longer available I had saved some in my bookmarks and when I had the time to try them they weren t there ofc this was after months or years though - Some people put no effort in peer reviews either in their submission or when reviewing which makes courses be seen in a bad way - They should have more people interacting with students in forums sometimes you can ask something and it can take a long time to get an answer if any They totally should hire mentors or more instructors or any other support staff
A

Adjust to survive

Coursera gave me the opportunity to gain new knowledge and skills I think in this day and age if you can t adapt quickly then you are done And online courses allow people to make those fast transitions
V

Great platform

Great platform I like the courses a lot of different themes are in here so I can study everything I want for my career Professors are very intelligent and additionally I can easily understand their accents not a native speaker But the payments for the certificates are so expensive not everyone can afford it I ll be great if I can get some certificates in a half price
L

Seems okay overall

Went for another platform that is more easy and comfortable to use because lost access to my account on coursera

About Coursera

Learn online and earn valuable credentials from top universities like Yale, Michigan, Stanford, and leading companies like Google and IBM. Join Coursera for free and transform your career with degrees, certificates, Specializations, & MOOCs in data science, computer science, business, and dozens of...

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Frequently Asked Questions

Coursera is a leading global online learning platform founded in 2012 by Stanford University professors Andrew Ng and Daphne Koller. Its mission is to provide universal access to world-class education. The platform partners with over 300 top universities and industry leaders to offer a wide range of educational content, serving millions of learners worldwide to develop skills for career advancement and personal growth.

Coursera offers a diverse catalog structured to meet various learner needs. Core offerings include: Single Courses across numerous disciplines; Specializations, which are series of courses to build expertise; Professional Certificates created by industry leaders for job preparation; Guided Projects for skill-building in under two hours; MasterTrack® Certificates, which are credit-eligible modules of master's programs; and fully accredited Online Degrees (bachelor's and master's) from partner universities.

The learning experience on Coursera.org is designed to be intuitive and accessible. It typically includes high-quality video lectures, interactive quizzes, peer-reviewed assignments, hands-on projects using virtual tools, and community discussion forums. Courses are often self-paced or session-based with flexible scheduling. The platform also offers features like financial aid for eligible programs and the ability to audit select courses for free to enhance accessibility.

Upon successful completion of programs, learners earn shareable electronic certificates and credentials recognized by employers globally. The type of credential depends on the program: single courses and specializations award course certificates; Professional Certificates and MasterTrack® Certificates provide career-oriented credentials; and Online Degrees result in fully accredited academic degrees from the granting university.

Yes, Coursera is committed to accessibility. Learners can audit many single courses for free, which allows access to course materials without graded assignments or a certificate. For those seeking certificates or enrolled in paid programs, financial aid is available for many offerings based on application and eligibility. The platform also partners with governments and organizations on initiatives to increase access.

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About Coursera

About Coursera

Coursera is a leading global online learning platform that partners with over 300 top universities and industry leaders to offer courses, professional certificates, guided projects, and full degree programs. Founded in 2012 by Stanford University professors Andrew Ng and Daphne Koller, its mission is to provide universal access to world-class education. The platform serves millions of learners worldwide, empowering individuals, organizations, and governments to develop critical skills for career advancement and personal growth in a rapidly changing digital economy.

Core Offerings and Learning Structure

Coursera's catalog is vast and diverse, structured to meet various learner needs. The primary offerings include:

  • Single Courses:Thousands of individual courses across disciplines like technology, business, data science, arts, and humanities. These are typically self-paced or session-based and include video lectures, peer-reviewed assignments, and community discussion forums.
  • Specializations:Series of related courses designed to build deep expertise in a specific skill area, culminating in a hands-on capstone project.
  • Professional Certificates:Career-oriented programs created by industry giants like Google, IBM, and Meta to prepare learners for entry-level jobs in high-demand fields such as IT support, data analytics, and UX design.
  • Guided Projects:Interactive, instructor-led tutorials that teach job-relevant skills in under two hours using a split-screen workspace.
  • MasterTrack® Certificates:Credit-eligible modules of master's programs that allow learners to earn a university certificate and potentially apply credit toward a full degree.
  • Online Degrees:Fully accredited bachelor's and master's degrees from renowned universities in fields like computer science, business administration, and public health.

Key Features and User Experience

The coursera.org website provides an intuitive and accessible learning environment. Key features include flexible scheduling, financial aid for many programs, and the ability to audit select courses for free. Learning is enhanced through high-quality video content, interactive quizzes, and hands-on projects using virtual tools. Upon completion, learners receive shareable electronic certificates and credentials that are recognized by employers globally. The platform also offers robust solutions for businesses (Coursera for Business) and campuses (Coursera for Campus), helping organizations upskill their workforce and students.

Commitment to Accessibility and Impact

Coursera demonstrates a strong commitment to making education accessible. It offers financial aid, partners with governments for workforce recovery initiatives, and provides a mobile app for learning on the go. The content is often available with subtitles in multiple languages. By bridging the gap between academia and industry, Coursera plays a pivotal role in democratizing education and addressing the global skills gap, enabling anyone with an internet connection to transform their life through learning.