AI Review Summary
Based on 110 reviews
Customers consistently report excellent service and knowledgeable staff at Christopher Pratts, with many praising specific employees for patience and product expertise. The selection and store environment are described as favorable, and long-term customer relationships are mentioned. However, several reviews detail significant issues with product quality, delayed deliveries, and poor after-sales support. Pricing is also noted as being high. Mixed experiences indicate variability in service and product reliability.
What customers love
- Knowledgeable staff
- Helpful service
- Great selection
- No pressure
- Professional staff
Common concerns
- Expensive pricing
- Poor quality
- Delayed delivery
- Faulty products
- Aftersales issues
Last updated 1 week ago
L
Lynn Middleton
Anna was very helpful after we found the perfect chairs Nothing was too much trouble Service excellent Mr Mrs Crosby
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GAVIN
We called in on Jan 18th and were
We called in on Jan 18th and were assisted by Anna Allsebrook who looked after us while we purchased an Ercol desk tv cabinet and shelf unit The quality of her service helped us decide to add the sideboard to the order today
M
mrs v hopkinson
Another order placed
Just been to sort out some new cushions for the back of my couch Got fed up with my scatter cushions so went for some fitted ones Saw Chris yet again and he dealt with my order As per usual swiftly and professionally This company is all about customer service I would recommend anyone to go shop with Pratts Furniture is great and staff are too
P
Penny Beecroft
Perfect store
Well I found Duncan Edwards a fabulous sales person nothing was too much trouble Keeping me informed of every step of the transaction Not in the least pushy I d looked elsewhere first was put off from intimidating sales people I will go to Christopher pratts straight away if I need another furniture purchase
R
Rebecca Collins
We have just bought a bed from Lynn at
We have just bought a bed from Lynn at the store in Leeds She was super helpful and so very knowledgeable It couldn t have been a better experience
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Mark Hughes
Can highly recommend a visit to this
Can highly recommend a visit to this amazing furniture store Just been back to order our new sofas and other lounge furniture We were looked after by Chris Barrowclough who was more than helpful and extremely knowledgeable and patient Will certainly be back when we start our next project
T
Tim Murray
Great service
We were in the market for a super king bed and David T helped us arrive at the right choice and also arranged an access check which meant we need to amend our order Great service would use again and happy to recommend
K
Kris Black
Great choice of products
Great choice of products easy to get to free delivery and Chris was really helpful in sorting out our order
L
Lisa
Dining Room Inspiration
We once again visited Christopher Pratts for inspiration for our dining room We were very well looked after by Dale Williamson he was very knowledgable and helped us to chose the best table and chairs for our new home
L
Lucy Steel
No pushy salesmen
We recently purchased a new sofa from Pratts currently awaiting delivery In the past we have bought numerous items from Pratts and always one of the first places we come to when looking for new furniture Vast modern showroom with lots of choice you would be hard pushed not to find something What I like about the store is that there are no pushy sales you are free to wander but people on hand should you have any questions Our salesman was Richard Sanderson he was very helpful and knowledgeable especially on the different fabrics and which were the best choices with pets etc this enabled us to make a well informed choice Richard has kept us up to date since we placed the order and we should expect our new sofa around mid April We asked for a sample of the fabric and this was received in the post within a week of ordering Would recommend