Creditunion Reviews

London Mutual Credit Union | Convenient Savings and Affordable Loans

3.56
138 reviews
Great Rating
Based on 138 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 138 reviews

Customers express high satisfaction with London Credit Union, highlighting helpful staff, fast approvals, and seamless processes. Many note quick decision times and strong support, particularly for urgent needs. Some long-term members praise competitive rates and reliability. A minority report delays, confusion, or declined applications. The overall experience is positive and efficient for most users.

What customers love
  • Fast approval
  • Quick processing
  • Seamless process
Common concerns
  • Confusing process
  • High interest
  • Insufficient funds
  • Wrong information

Last updated 1 week ago

B

Loan application process was hassle free

The loan experience was very good The loan team kept me updated at each stage of the application once submitted The only drawback is not sufficient time is given before the application is timed out This my reason for giving 4 instead of 5 stars My recommendation would be to have the option to save your progress so you don t have to do it all again if time out Well done London Mutual Credit Union
J

The level of security checks

The online application process was easy to follow Also attaching bank statements and the like via the online portal is easy Prompt response to my query i cannot fault LMCU The loan was paid into my account straightaway Thank you for your assistance
M

Fast and easy

Fast and easy And I don t have to go to the branch
C

Customer services were great and helped

Customer services were great and helped me out alot in one of my queries Satisfied with the service received from here
I

Very good customer service

Very good customer service friendly and helpful staff good service
K

Would have given 5 stars but was abit

Would have given 5 stars but was abit confusing online as I normally go in branch for my Xmas loan but many thanks for your support
C

Lend me 20 and I ll buy you a drink

Like most of the population I use credit cards to make daily payments to shops ect ect The credit union makes much of the fact that unlike banks and loan companies they only charge low rates of interest And encourage people to consolidate their debts I have tried this twice both occasions turned down for a loan But was allowed to borrow my own cash held in a savings account and to pay the lower interest rate I could of course just remove my funds from the union and pay nothing But hopefully at sometime in the not to distant future the rules may change to allow people to receive the help of the credit union Until then I ll borrow my own money and pay you for that privilege
D

The time the application was launched

The time the application was launched and the completion
D

Simple and nice

They answer very quickly and explain things in detail Love them

About Creditunion

Credit union serving Southwark, Lambeth, Westminster, Camden, Armed Forces and Health and Education staff. Salary-deducted loans and savings.

United States

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About Creditunion

London Mutual Credit Union

London Mutual Credit Unionis London’s largest community credit union, helping thousands of people make the most of their money. As a member-owned financial co-operative, it is run for the benefit of its 42,397 members rather than for profit. The organization has community roots in South London and beyond, serving residents for over 40 years. It operates workplace partnerships, enabling saving and borrowing direct from pay for the NHS, armed forces, and public sector employees.

London Mutual Credit Union is authorized by the FCA, with members’ savings protected up to £120,000. Its services include savings accounts, loans, current accounts, and mortgages. The credit union uses a people-first approach, offering fair loans, savings from salary or benefits, and straightforward mortgage options.

Savings and Loans

Members can save regularly directly from their salary, benefits, or Direct Debit, with savings going straight into their account each month. The credit union offers dedicated Christmas and Holiday Savings accounts, and members’ savings help support affordable borrowing for others. When the credit union performs well, members may earn a dividend. Loan options include borrowing between £100 and £25,000 for any purpose, with affordable monthly repayments and decisions made by people, not computers. There is no risk to your credit history if a loan application is unsuccessful.

Mortgages and Current Accounts

The credit union provides mortgage options, including support for Help to Buy and NHS bank hours. It offers mortgages with rates as low as 3.64% (variable), no arrangement fees, and free, no-obligation advice. Members can borrow up to £450,000, and mortgages are subject to the credit union’s lending policy and terms. Current accounts come with a contactless Visa Debit card, online banking, mobile app access, and Google Pay and Apple Pay. Full account features include a sort code and account number for everyday banking needs.

Eligibility and Membership

Eligibility is based on location, employment, or affiliation. The credit union serves people who live or work in Southwark, Lambeth, Westminster, or Camden, and it has specific pathways for NHS staff, educators, and armed forces members. Workplace partnerships with more than 30 local employers enable enhanced financial wellbeing for colleagues. Individuals can join online or apply for a loan simultaneously, and membership is open to anyone who meets the criteria.

Community Impact and Recognition

Based on 253 verified reviews, the service holds a 4.9/5 rating, with feedback highlighting excellent, reliable, and outstanding support. Recent updates include stories about more Londoners gaining access to credit unions, guidance on choosing a London credit union, and advice on loans for individuals with bad credit. The organization also engages locally, such as through visits from officials like the Economic Secretary to the Treasury and ongoing efforts to broaden membership eligibility.