Creditunion Reviews

London Mutual Credit Union | Convenient Savings and Affordable Loans

3.56
138 reviews
Great Rating
Based on 138 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 138 reviews

Customers express high satisfaction with London Credit Union, highlighting helpful staff, fast approvals, and seamless processes. Many note quick decision times and strong support, particularly for urgent needs. Some long-term members praise competitive rates and reliability. A minority report delays, confusion, or declined applications. The overall experience is positive and efficient for most users.

What customers love
  • Fast approval
  • Quick processing
  • Seamless process
Common concerns
  • Confusing process
  • High interest
  • Insufficient funds
  • Wrong information

Last updated 1 week ago

J

Unwavering Professionalism

London Mutual Credit Union is an outstanding financial institution known for its dedicated and experienced staff who prioritize customer engagement When you visit their team takes the time to sit down with you actively listening to your concerns and financial goals This personalized approach allows them to tailor the best plan of action specifically for you ensuring that you feel comfortable and confident in the decisions being made What distinguishes London Mutual Credit Union from other financial services is their unwavering professionalism From the moment you enter their office or make contact online you are greeted with a level of service that is both warm and respectful Their commitment to clear communication means you will always be informed and understood throughout the process making your experience not only fruitful but also enjoyable You will be amazed by the respect and attention you receive which fosters a trusting relationship between you and the credit union
J

It was a great experience

It was a great experience My problem was solved in less than two weeks of my applications The staff treated me with dignity and respect throughout the process Thank you all for your hospitality I am grateful
E

Easy and prompt service

This is my 2nd or 3rd loan with LMCU I continue to be content with the easy and speedy process to securing a much needed loan Thanks
I

Simplicity

Simplicity Deciding that I needed a financial boost I went through a simple process no nonsense procedure It went through surprizing quickly
L

Outstanding customer service

Great customer services it was outstanding The step by step emails I received to aid for me to get a loan was too good Even when I asked questions regarding my loan process I got an answer in a few minutes Which was awesome Please keep up the great work
J

LMCU the game changer

Very Professional team if you have all your supporting documents upon request you wont go wrong
M

The LMCU Loan Team are fantastic and professional

The LMCU Loan Team was fantastic and professional in the way my loan application was dealt with My loan application was dealt with swiftly and smoothly with easy and hassle free The loan team are very supportive too and the communication with them was excellent By Tope
C

Easy quick forms to filllo

Easy quick forms to fill Very straightforward but they took to long to make a decision which gave me anxiety
J

Every member of staff I had any contact

Every member of staff I had any contact with were helpful professional and patient Very happy member

About Creditunion

Credit union serving Southwark, Lambeth, Westminster, Camden, Armed Forces and Health and Education staff. Salary-deducted loans and savings.

United States

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About Creditunion

London Mutual Credit Union

London Mutual Credit Unionis London’s largest community credit union, helping thousands of people make the most of their money. As a member-owned financial co-operative, it is run for the benefit of its 42,397 members rather than for profit. The organization has community roots in South London and beyond, serving residents for over 40 years. It operates workplace partnerships, enabling saving and borrowing direct from pay for the NHS, armed forces, and public sector employees.

London Mutual Credit Union is authorized by the FCA, with members’ savings protected up to £120,000. Its services include savings accounts, loans, current accounts, and mortgages. The credit union uses a people-first approach, offering fair loans, savings from salary or benefits, and straightforward mortgage options.

Savings and Loans

Members can save regularly directly from their salary, benefits, or Direct Debit, with savings going straight into their account each month. The credit union offers dedicated Christmas and Holiday Savings accounts, and members’ savings help support affordable borrowing for others. When the credit union performs well, members may earn a dividend. Loan options include borrowing between £100 and £25,000 for any purpose, with affordable monthly repayments and decisions made by people, not computers. There is no risk to your credit history if a loan application is unsuccessful.

Mortgages and Current Accounts

The credit union provides mortgage options, including support for Help to Buy and NHS bank hours. It offers mortgages with rates as low as 3.64% (variable), no arrangement fees, and free, no-obligation advice. Members can borrow up to £450,000, and mortgages are subject to the credit union’s lending policy and terms. Current accounts come with a contactless Visa Debit card, online banking, mobile app access, and Google Pay and Apple Pay. Full account features include a sort code and account number for everyday banking needs.

Eligibility and Membership

Eligibility is based on location, employment, or affiliation. The credit union serves people who live or work in Southwark, Lambeth, Westminster, or Camden, and it has specific pathways for NHS staff, educators, and armed forces members. Workplace partnerships with more than 30 local employers enable enhanced financial wellbeing for colleagues. Individuals can join online or apply for a loan simultaneously, and membership is open to anyone who meets the criteria.

Community Impact and Recognition

Based on 253 verified reviews, the service holds a 4.9/5 rating, with feedback highlighting excellent, reliable, and outstanding support. Recent updates include stories about more Londoners gaining access to credit unions, guidance on choosing a London credit union, and advice on loans for individuals with bad credit. The organization also engages locally, such as through visits from officials like the Economic Secretary to the Treasury and ongoing efforts to broaden membership eligibility.