Dantelabs Reviews

Since I wrote the review below I have been contacted by Diana from Dante who has been super helpful it was my mistake in thinking I was purchasing the new Lateral Flow tests for Day 2 arrivals but I instead purchased a Fit to Fly lateral flow test I should know on Friday this week if the increase in score is earned I purchased from Dante a the second time on Friday Last time all went well bar delay in test results this time I have not received the codes for the Passenger Locator Forms and although I have tried many ways emails social media of contact I have so far been unsuccessful the automated response sends me a code from my first purchase Unless the codes are sent soon I will have to purchase from another or not be allowed back into the UK

I paid for my test whilst in Canada to be delivered to my home on my return I followed the instructions for my day 2 test and registered it and posted it as directed Unfortunately if the government had requested my result I did not recieve it until today 9 days after I posted it I could have been positive all that time I did a lateral flow test myself which was negative A total farce

I ve ordered day 2 tests three times here and every time they arrive one day late Other than that I really have nothing to complain about in fact the turnaround time for the test results is much faster than with other providers I ve used

We used them for a day 2 return to UK test in Sep It was a late order as we needed to have a negative lateral test before flying The main problem was that there was quite a delay in getting the code order ID for the PLF One came overnight and the other not until later the next morning These delays did cause some anguish but everything else delivery of tests test results went well So in Oct it seemed reasonable to use them again This time the codes came immediately after ordering The tests were delivered ok- One test result came back in a reasonable time after the receipt message But the second didn t Emails were initially answered with a standard statement that the sample was being tested and the result would come within 24 hours despite it being well over the 24 hours and then an apology from one person but no explanation Further emails were not answered Sending a web form produced the same answer After threatening to make a formal complaint a result was sent - 5 and a half days after the receipt message This was followed by 2 more identical result messages and another relating to the test 4 weeks earlier So out of 4 tests 1 was ok 2 had worrying delays in giving the order ID and 1 disappeared from the system for 5 days After checking the CMA website a press release of Sep 24 shows that there are considerable concerns about Dante Labs and CMA is starting an investigation There is obviously some risk in using them

Disappointed Not sure who was to blame but I posted my PCR fit to fly sample Sunday morning before 10am in a priority postbox I had a Tuesday night flight to South Africa Sample wasn t acknowledged at lab until Tuesday night luckily I had a flexible ticket and was able to delay the flight Result arrived the following day at about 11am Quite a stressful ordeal Will now avoid flights that necessitate testing at weekend but also I will consider a different testing company or invest in a rapid test at airport to avoid the stress of it all

My wife and I used Dante in Sept and Oct for return from holiday 2 day antigen tests The process was very straightforward and packs were waiting for us at home We did everything we were supposed to do ordering registering and returning the tests etc and assumed that in not hearing back that all was fine It was only after the 2nd order that we read Dante and sister company were in the news I politely emailed them and received 3 4 refund within days I later found just one of the negative results in my junk They were fair with us but played Russian Roulette with us family and all around us

These 2 day tests are quite complex and uses Certific app that sometimes fail when you do the test after following all required procedures Problem was solved by contacting their support via email Poor app user experience

Update They have issued a refund after couple of emails and leaving this review Sent my mom s PCR day2 test a month ago sent them several emails and the answer is that they have received the sample but has not processed it yet 1 month later Does not answer for refund request and avoiding to give refund they answer with apology emails only AVOID