Dantelabs Reviews

Whole Genome Sequencing Dante Labs World Dante Labs Global

dantelabs.co.uk
3.56
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.56 out of 5 by 135 Happy Customers

43%
14.1%
13.3%
14.8%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 135 reviews

Reviews show consistently positive experiences with fast delivery, quality service, and reliable results, though some users report long delays or no results in a minority of cases. The majority praise prompt dispatch, clear communication, and helpful support, while recurring issues involve delayed or missing results and occasional customer service gaps. Overall, most customers find the process efficient and trustworthy.

What customers love
  • Fast delivery
  • Helpful support
  • Easy tracking
  • Good quality
  • Quick results
Common concerns
  • Delayed results
  • No results
  • Poor communication
  • Complicated process
  • Refund delays

Last updated 1 week ago

S

Positive experience

Tests were reasonably priced the process was not very difficult to follow through and the results certificates came back within minutes
V

I have the highest praise for Dante

I have the highest praise for Dante Labs The whole process runs like a well-oiled clock The test arrived on time and the instructions were brilliant and easy to follow
M

Very pleased

Ordered PCR tests before change to lateral flow Email with code arrived immediately Tests a couple of days later Registered them before travel Posted our tests on our return and had results 2 days later One test was unclear and comments on certificate said it was in the retest queue I wasn t sure if they would get back in touch but negative result was confirmed a few hours later
S

Good service and competitive price

I m surprised by all the bad reviews I received my 2 day PCR test on time simple and clear instructions Got my test result within 48 hours I sent them an email to ask a question they responded promptly Competitive price My husband used their 20 test authorised from Oct 24th which worked well too
D

I got super anxious after reading all

I got super anxious after reading all the bad reviews but could not say one bad word about them I have placed the order for my test which arrived next day around the same time Instructions were clear and I have sent my test back before 9 am via postbox The next day i got a bit anxious as I still did not hear from them but by 5pm i received an email that my test has reached the lab and i will have my results within 24 hours I have emailed them that morning as i was worried and they even replied to my email re-forwarding me my results which i got in the midnight after receiving the email with my results I will order from them again
M

My Customer Service Experience MARTINA

My Customer Service Experience with The DANTE Labs Team has been Somewhat Pleasant and Professional Therefore I Take this Opportunity to Commend the Likes of Josh Chris Muhammed and Ultimately Martina for Their Outstanding Customer Service Skills When the IT Procedures Failed These Credited Prompt and Professional Individuals Assisted Supported and Used Their Trouble Shooting Skills to Resolve Technical Issues which Delayed the Otherwise Simple and Straightforward Policy and Procedure DANTE Labs Provides Thus I have Again been Afforded an Excellent Customer Service Team Experience Specifically with the Named above Team Members Acknowledged and Appreciated - A Highly Recommended Service
A

I have used them three times this year

I have used them three times this year travelling back from France I haven t had any problems at all Test was waiting for me when I arrived home Was emailed to say my test had been received by then Then got my results within the week Maybe I was lucky reading some of the other reviews but I genuinely couldn t fault them If France hadn t just closed the borders to UK travellers would have used them again next week Sadly another Christmas not with my family in France
S

Great people

Great people I have ordered wrong test they fully refunded my money right awayThank you Ntsebo Lekgoa perfect customer service Regards C Conti

About Dantelabs

We offer whole genome sequencing to help you understand your health lifestyle and the risk of inheriting diseases Simple clear and personal reports

United States

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