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Customer experience with DAZN is overwhelmingly negative, with widespread complaints about severe technical issues. The streaming service is frequently described as unreliable, plagued by constant buffering, freezing, and low-quality video even on excellent internet connections. Many users report being double-billed or charged without receiving access, and the customer service is criticized as non-existent or unresponsive. The returns and refund policy appears problematic, with customers struggling to cancel subscriptions and alleging unauthorized charges and contract scams. Product quality, specifically the app and streaming stability, is deemed poor and inconsistent across devices. Commentary and app features, like auto-play and spoilers, are also common irritants. While a minority praise the content selection and value for specific sports like NFL, overall satisfaction is low, with many users expressing frustration and recommending alternatives.
- Content selection for specific sports (e.g.,
- High-quality streaming reported by some users
- Concept and one-stop-shop formula appreciated
- Improved service quality noted by some
- Severe and constant streaming issues (buffering,
- Problematic billing and refund practices (double
- Difficult and opaque cancellation process
- Unreliable app performance and technical glitches
Last updated 4 months ago
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