Decorprice Reviews

deplorable company - don t care about customers

I placed an order on 11 8 22 I didn t receive it I have by phone email contacted them since FedEx claims they delivered it They want me to prove i DIDN T I don t have a camera so how do I prove a negative They refuse to re-ship and they don t care that i m out the mirror and 314 76 This company is deplorable

They ll steal your money Do not purchase from them

I made a purchase the lights were okay just too big so I contacted them about a return I sent them back at my cost insanely expensive because of the size of the boxes and they refused to even allow me to pay them for a return label so I didn t have to pay crazy retail rates Their policy says a credit will be issued 14-21 days after the items are returned More than 30 days later I contacted them about the refund and got no response A few days later I contacted them again threatening a chargeback and online complaints reviews and they were quick to get back saying they were working on it and would update me by end of day Several days later no response and still no refund I finally did a chargeback with my credit card and now keeping my end of the promise to leave negative reviews everywhere I can Bad business Terrible service And they won t refund you if you have a return DO NOT PURCHASE from these people

wish I could leave a zero score cs was

wish I could leave a zero score cs was very rude paid 650 00 for a ceiling fan they said it was delivered never received it called cs and was told they would look into it got an email saying that it was delivered it was not I asked the guy did anyone sign for it he told me it was dropped of on Saturday I was home all day Saturday cs said sorry but nothing more will be done so I m out 650 00 and never do business with this company had to call the credit card company to put in a fraud claim

I ordered two matching outdoor LED

I ordered two matching outdoor LED porch lights in WHITE When I was finally able to coordinate complicated installation with my electrician we opened the carton to find one white and one black - obviously unsatisfactory It has been VERY difficult to communicate with them since they use an Indian call center which does not do as they say they will like returning calls and sending emails into the ether I never received them I also did not get a shipping invoice so I do not have documentation other than a charge but the manufacturer had a record of the shipment I think this is a garage seller - someone who takes orders and passes them through to the manufacturer taking little-to-no responsibility NOT a brick and mortar store with a showroom etc You are at THEIR mercy Fortunately they are not too far from me as the company is listed and I will pay them a visit if necessary with my friend the police chief

Damaged Box and Light Sent Return and Refund difficut

I ordered a Capis Shell Chandlier thru LightingSelection com for 519 00 My card was charged by Decor Price The box was damaged and the light was damaged I tried calling many times to get a RMA for a full refund since the box was damaged When I finally got thru I was told that I would receive replacement parts for the chandelier I would have to repair the light myself I explained I cannot do this and I am not paying for someone to fix the damaged fixture pieces I have had 10 attempts to call with 2 actual live conversations I did not receive a return label to send the light back I was told I would have to pay for shipping and insurance on a damaged light The box also could not have any writing on it by pen or marker The box came with writing on it Therefore the RMA I received is void This company is a scam

False advertising sold me a product that is not the same as what I bought and won t let me return it

Don t trust this company they sent me a product with a completely different finish than what s on their website What they sent me has a cheap painted finish with tiny yellow cheetah spots as the finish Who wants a light like that It is so ugly I would never put this in any house They would not pay for me to return it I did not receive it until late at night 10 27 and I tried to go to return it 11 25 but Saul their return instructions conveniently expired 14 days after they sent me the instructions I asked for new instructions and now today they are telling me I cannot return it Even though they do not pay for the return label and even though they sold me a product that does not match the product on their website I will be filing a formal complaint against this company

HORRIBLE

HORRIBLE Do yourself a favor and shop elsewhere I purchased sconces The photo is very different in color from what I received They will not pay return shipping charges so buyer beware

FRAUDULENT SCAMMERS CANT EVEN UNDERSTAND THEM

I successfully cancelled an order with this company The man who took my call was barely understandable his accent was so thick The next day i was recharged by A DIFFERENT COMPANY The same amount What SCAMMERS STAY AWAY