Designbyhumans Reviews

Customer service is nonexistent

Customer service is nonexistent I wanted to make a return emailed three times no response My 60 day return window ends in four days Never ever will I order from this company again There s a GOOD reason Amazon is winning in the retail industry they CARE about their customer Designbyassholes is a more appropriate name

Unprofessional and disgraceful

I ordered 6 t-shirts on 31 Dec 2020 I later received an update on 8 Jan 2021 that my items had shipped As of today I ve received nothing like many other people on here This level of customer service is an utter disgrace and very unprofessional I think they should be investigated for fraud as it appears they are too scared to answer directly when challenged Going to dispute the transaction via PayPal and try and get my money back I m not paying for something that they have no intention of sending

The Sad Fall of a Once Great Company

This company s t-shirt and design application quality has gone from great to awful in just a few years My last 2 orders have arrived with poorly applied designs done with cheap thick image materials My last order arrived wet yes wet with red ink all over the top shirt in the stack

Never ordering from them again

They said they would refund part of my order which I chose to return because of the cheap flimsy and poor quality of the items but they never credited my account And customer service disappeared when them again I wrote to check the status of my refund

DBH used to be great but not anymore

DBH used to be great on time delivery great designs and super quality But they unfortunately are not reliable anymore A pity I had not checked Trust Pilot before ordering again because other people clearly experienced non existent customer service too I ordered last November 2020 and paid for FedEx International priority A month and a half later still nothing and I have no reply to the several emails I sent them No idea what happened to them Don t spend your money there

Scam

As all the others mentioned don t order from them Customer service not exist I tried to get their attention by leaving comments on fb and ig asking where is my order they just deleted all my comments and never responded I paid for faster shipping received T-shirts almost three months after promised date Fabric is bad graphic not like on a pictures on their website Awful quality awful customer service just stay away from them

Equally terrible quality product and service

By far the worst quality article of clothing I have purchased Ink on the prints peeled after first wash One had a seam come open Shirts from DBH in 2022 look worse than some I purchased from elsewhere in 2016 I emailed customer service to let them know about the problem they requested images and then ghosted me DBH makes disposable garbage do yourself and the environment a favor and spend elsewhere

Very scummy strategy extreme import cost

They don t cover import costs or even include the taxes you pay on the website so ordering from the EU results in insanely high extra fees Same day I got this invoice they also sent me an e-mail with a digital content code with the note that PS Please note all Sales are final due to the one-time use electronic code we will be unable to accept returns on the merchandise Absolutely scummy that they sent this just minutes after the invoice for the import gets sent in now I can t even sent my order back because I got this worthless code I didn t even want

Awful print quality and cheap shirts you ve changed designbyhumans

Just wanted to warn any potential buyers well away from this site as the quality these days is terrible We bought a few shirts around 2017 and they were wonderful worn and washed weekly and still held up We just placed another order and the quality has dropped significantly The shirts are poor quality material and the designs are washed out and awful Such a shame as they have a massive pool of talented designers at their disposal and they are doing the artists a complete disservice Avoid