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Based on authentic user experiences
Anita Palau
6727 reviews
N/A
1 year ago
good customer service experience
Hi I just wanted to share my experience with Threadless I always love this brand for the great concept and idea of the brand I bought some t-shirts a few months ago and I selected the extra soft quality of fabric but for some reason when I received them I was not very happy with the fabric so I contacted customer service and they were very quick to give me a solution and explain to me the different styles and they recommend me the style that I was looking for Thanks Desiree for your help definitely I will buy from threadless com again
Nathan B
6727 reviews
N/A
1 year ago
Love Threadless
Love Threadless I inadvertently ordered the wrong-colored t-shirt but their shipping is so fast they didn t even get my email before it had shipped out So they just shipped me another one -- the color I had wanted -- for free Awesome job guys
Paula Alderman
6727 reviews
N/A
1 year ago
Above and beyond
Several months ago I ordered a tank in a beautiful vintage purple color Unfortunately the graphic was outlined in black so the image was hard to see Since I loved both the graphic and the tank I chose to order a second one in a different color Once I received the second tank I sent customer service a picture of both tanks so they would understand they had a problem I did not expect anything as it was just a bit of information I wanted to pass on to them To my surprise I received a reply offering to replace the tank or credit for a future order I did not expect this because I had not planned on sending the purple tank back What an incredible happy experience
Martin
6727 reviews
N/A
1 year ago
Amazing customer support
Whenever I had a delivery problem in the past Threadless support always answered quickly and solved my problem I don t think I ve had any other company provide as good support as this I ve been buying from them for years and I plan to keep doing it in the future
Trent
6727 reviews
N/A
1 year ago
Great customer service
Always happy with the shirts I order from Threadless On my most recent order one shirt was sent in an incorrect size The Threadless team responded to my email on the same day and resolved the issue without any hassles Excellent customer service
Madison Gordey
6727 reviews
N/A
1 year ago
Very impressed
This was my second Threadless order and I decided to try out a new style of shirt on a couple items in my order Unfortunately the fit didn t work for me in this style I emailed Threadless and got a response in less than 30 minutes from the customer service team They placed a new order on my behalf for the same prints in a different style of shirt - all free of charge I love the quality and the wide array of designs Threadless offers I am blown away by the friendly and helpful response I received to my issue by the company
Kevin Seo
6727 reviews
N/A
1 year ago
I just wanted to give a shout-out to
I just wanted to give a shout-out to Grace She gave the best customer service I ve ever experienced The shirts initially came too small but Grace helped me through the process of picking out a different size and shirt style and she was very responsive courteous and patient through the whole process It seemed like she wanted me to get the right shirts as much as I did Thanks so much Grace
Laura Koblinski
6727 reviews
N/A
1 year ago
Loyal customer for 10 years
I first ordered from them in 2011 and here we are 10 years later and I m still ordering from them The only difference is I now have a husband and kids and can share the awesomeness with We all get so many compliments on our unique t-shirts Threadless has a happiness guarantee and they stand by it If I ever have an issue they make it right ASAP Their customer service really can t be beat Much love from your loyal customer
Marna Seltzer
6727 reviews
N/A
1 year ago
AWESOME CUSTOMER SERVICE
I can t say enough good about my experience I needed to make a small change to my order and Threadless handled it with the best customer service I ve received in years With so many bad companies I cannot tell you how grateful I am to have this go so smoothly Will definitely be ordering from them again
Linda Vanderbaan
6727 reviews
N/A
1 year ago
Sizing shock corrected
I went to replace some t-shirts however the sizing options had changed I ordered the wrong size based on what I d ordered previously 5 years ago I ended up with some very large t-shirts When I contacted Threadless they responded quickly and helped me find the correct size Now they are sending them out Great customer service