Devialet Reviews

I have been thoroughly pleased with my

I have been thoroughly pleased with my Devialet experience and the exemplary customer service received I purchased my Devialet Mania on Valentine s Day and soon discovered a minor cosmetic defect on the speaker Upon contacting Devialet the team promptly arranged for a courier to collect the speaker from my home no questions asked To my delight within two weeks I had a replacement speaker delivered to my doorstep from France via air shipment More recently I faced an issue where my speaker wouldn t connect to my WiFi disabling my ability to use AirPlay I reached out to their customer support and Johnny answered my call After I provided screenshots from the Devialet App and router details Johnny quickly identified a solution Following his guidance connectivity was restored and the system now functions seamlessly

Too early to tell how great these two

Too early to tell how great these two Phantom II can be but I can already attest to product quality and great customer service from Elisha How nice it was to solve a trivial install issue in 5 min by calling support at 10PM EST

Problems with Phantom IIs

I had a problem with my Phantom IIs one had a hardware issue that caused it to reboot and the other was assembled with a slight aesthetic issue I contacted the customer service to ask for some help they were able to immediately find a solution and replaced both Phantoms in a matter of 1 week including sending mines back with their return kit and receiving new ones I am honestly extremely impressed by the customer service All my doubts were clarified along the way Highly recommended

Solving a wifi connectio issue

We had a problem connecting our phantom 2s to a new wifi setting Rosie and her colleague did well to help us understand the issue better and eventually the problem was solved

I had a few teething problems to start

I had a few teething problems to start with because of band width through my internet David and Christopher have been very helpful in getting to the bottom of this problem and now I m able to enjoy the experience of my Devialet phantom 2s as a stereo pair Very happy with the service that they have provided Cheers

I was very much dependent on my

I was very much dependent on my Customer rep Elaine who did a terrific job keeping me focused what needed to be done to first getting my Devialet to function again and then updating the software I did not make it easy being technically unsavvy not remembering what I did when I first started up my Devialet going through a house move with a completely new internet network and constantly rescheduling and delaying But after all said and done we made it and all working perfectly And I got a bit more technically savvy in the process Elaine never lost her pleasantness keeping me on track throughout the whole process Jim

Superior products excellent Customer Care

Devialet products are top class devices and besides that the company has a really effective and fast Customer Service Any and every issues were solved whenever I contacted the support team I definitely recommend Devialet devices that are cannot be compared to any other brand Thank you for the experience

Thanks to support provided by Devialet

Thanks to support provided by Devialet support team I was able to update my phantom gold premier I from Spark to the new Devialet app and then add Arch The process is made simple enough by Devialet however local conditions sometime require guidance and success can require shifting from ios to android mobile environment my case The troubleshooting support was provided consistently over some days

I had a technical issue with my device

I had a technical issue with my device in a month and half ago Communicated with 2 customer service agents on the phone and acknowledged the hardware issue and device is still under warranty I lost my invoice and visited harbour city store searching my record All staffs provide great customer service during business hours He handled my request professionally by contacting back office to recover my record I had my device exchange within 3 weeks and works well now I would like to thank you customer service - Elaine Johnny and harbour city staff Nevi