D
David Taylor
My experience with the Digidash and its uk support
I purchased the Digi Dash product recently here are some thoughts I had read about Digidash type products for a while and decided to take the plunge and buy one I chose digidash mainly due to it being a British marketed product with a dedicated Uk support network The buying experience was straight forward and even found a discount code online All good When I received my product I found that it was different to the one on their site mainly in that the hdmi port was missing I contacted the company who informed me that the hdmi functionality had been removed Whilst reassuring me that the digi dash product was the newer version 4 0 not the 3 0 advertised currently and that the product had been improved with faster speed and the newer android 11 OS This was indeed welcome but as I stated at the time to digi dash support the hdmi functionality was one of the important purchasing points for me Although the reassuring newer product improvements were welcome I did point out too that their current website was selling an older product and that it was confusing to the product actually received Digi dash did reassure me that the site was currently being updated to reflect the newer product I received the product and i was very impressed with the build quality very much in the vane of the Aurora or the Bingo it s a sleek and modern design Within the pack it included everything necessary good quality cables On plugging the device in it set itself up and was into CarPlay and the dash user interface without issue Its boot up time was quick The digi dash user interface is modern with a home screen containing all the most common widgets navigation settings and music The unit connects through either tethering with a mobile or has a sim tray should you wish to be independent of your phone and use a data sim 4g max speed This set up common with most similar devices The connection speed was good I had no issues playing either Netflix itv x or my IPTV provider apps Navigation is by touch screen it has a handy always present menu button to take you to other parts of the system such as the home page I prefer this to a permanent contact bar to the left or right that reduces the visible screen media area Most of the functions worked well I did have issue with the voice Siri car command button that refused to interplay correctly with the digi dash user interface I also had issues with calls coming through in that sometimes when pressing the answering button I couldn t hear the caller at the other end even though the call duration button was counting down To give digi dash their dues they were helpful in wanting to try resolve my issues but I had made my mind up at that point to return the unit due to the lack of the advertised hdmi port I m sure they would have done all the could to assist me if I had given them that chance I would also add that the two issues I encountered have since displayed on a totally different box the Ottocast picasou2 which I purchased as a digi dash replacement in that it had the hdmi out So it s either my vehicle at fault or something I m doing incorrectly I have reached out to Ottocast twice so far and received no response at the time of writing this review 5 aug 23 in contrast digidash responded without delay and kept up a helpful dialogue throughout Plus digi dash also have their no quibble warranty which does go a big way to providing confidence when making that purchase And I can say too that they do mean it providing me with a hassle free return In conclusion I would have no qualms dealing with this company again Despite at this time their product not meeting my needs the product overall was a good one Much sleeker than the box I purchased to replace it I did encounter issues but as I ve stated this may not be solely down to the digi dash box I m still finding similar issues with its replacement What I can state and what does separate this box from the rest is the customer support that backs it up I ve tested it down to the returns policy and it does not leave you wanting Digi dash do what they say they will do The only negative is their website advertising an earlier product but digi dash are working on resolving this currently Also as a plus you re actually getting the updated version 4 0 too which if hdmi isn t not important to you it s a pleasant surprise Overall I will give the company 8 10 In the sea of similar products it s digidash uk support that sets it apart Buying confidence is assured