Dispatchhealth Reviews

Improper Incorrect Negligent Med Scam Co

Depending on medical issue needed the dispatch experience is not recommended Took 10 hours to get here at 8 00 pm for an antibiotic prescription bronchitus Then the nurses failed to call it in to Walgreens and it wasn t there for pickup Took several hrs next morning of calls without relief until finally got a supervisor to call it in to Walgreens Meantime I remained in discomfort and irritating condition As if above experience was not enough turns out the antibiotic prescribed is not specifically for bronchitus after following the prescription time table dose Likely will need to go to hospital emergency room tomorrow as doctor is non-reachable and would require a trip appt visiting room delay driving time and further suffering another day of Americn banana republic life Joseph Travers

STAY FAR AWAY FROM DISPATCH HEALTH

Started out as what I thought was a good appt for my 78 yr old mother who had a wet cough Quickly turned down hill Mobil XRay appt never followed up I was on phone multiple times over two days following To which when finally showed up results said no pneumonia During one of these calls a NP prescribed additional meds that said should have been prescribed at initial appt then come to find out they misdiagnosed her Tonight when advised of the results was told over the phone to stop meds with nothing in writing I advised I wanted in writing and was told it will be in her portal yet was not It takes an act of God to get anyone to get you documentation and they constantly want to escalate the call which does absolutely nothing Also documentation in portal is not complete or 100 correct Provided so much more info at appt which was not added to her file No one can help and will pass you off to Multiple people it s like being on a hamster wheel STAY CLEAR OF THIS COMPANY IF YOU ARE LOOKING FOR LESS STRESS Seriously the stress of going to an ER is far less stressful and in the end less time consuming Who would have thought

Dispatch Health is Worthless

Similar to the review I just read for 12 18 22 I completed the online request at 2 00pm The response was that I d get a call soon and would be seen today At 4 30pm I called and was told there wasn t enough info for me to be seen No explanation of why flu like symptoms such as sore throat cough fever headache and body aches wasn t sufficient Also no explanation why someone wouldn t have called me so I could have gone to an urgent care during the day The agent asked to set up another appointment but said I couldn t be seen until morning I was required to give insurance info and credit card info before information was taken on my illness Then I was told no one could see me this evening OR tomorrow - my symptoms weren t sufficient to be seen Was told to call back and try again in the morning No explanation of what more one could need than flu symptoms and 100 4 fever in order to be seen I will NOT be calling back If my fever goes higher tonight I guess I ll need to head to an emergency department Dispatch Health is worthless

My first visit was perfect

My first visit was perfect They came out after I got all the information to him and took care of me and everything was fine The ladies were wonderful now my second issue Couple of months later I call and they don t know who I am They have no information have to repeat everything five times my address my name my phone number to verify everything over and over and over It s miserable I m sick I don t want to talk on the phone and repeat my address my name my shoes and everything over and over when you have everything that I told you the first time your dispatch people are terrible you shouldn t be asking a sick person over and over and over again what their damn address phone number and spelling of her name is I will never use you again This is the last time unless you get your dispatch people to get on the ball and ask what type it in you can verify it once I don t mind that but you don t ask five times the same damn information

Called and got an appointment Sunday with no results

Called and got an appointment Sunday morning for my wife I m in Deltona Fla 2 people came out to see her did tests took blood and felt it was important to schedule a chest xray for the following day which they came out Monday and took the xray and was told they would have the results in 24hrs and someone would call back It is now Thursday afternoon and never got a phone call regarding the results not sure why was ntold needed the xray when nothin was done after xray was taken although probably will get paid Tuesday she wasn t feeling any better took her to emergency room they did blood work xray s and felt the need to keep her there Dispatch Health really didn t care for her How can 2 day s later she have to go into hospital when Dispatch Health was here Sunday and didn t seem to care about her health at all probably filed the claim right away so they could get paid Anyone out get real help when sick Please

Scam

Home Health referred this co for a UTI for a family member They took all the information and once they Ran Medicare told me they were in high demand and no appts available today or tomorrow and could only book out 2 days Said to call back tomorrow and assured me all the ins information would be saved so I would not have to repeat I called back today and they didn t have any ins saved They told me they had plenty of openings Once we went over the ins again they told me they were in high demand and directed me to Primary care or Urgent Care ctr I asked them why they just said they had availability also asked to look at tomorrow This lady says she can t see tomorrow yet They lie and change their story I m not sure what the point of that is unless it is to harvest Patient names birthdates and ins info I will be calling the BBB next I warned them they would have a bad review as I don t appreciate being scammed Karmas coming for people that scam the Elderly

HORRIBLE SERVICE

My experience with your company is very disappointing to say the least My appointments were cancelled and moved and no one showed up 3 times We were lied to continuously about them being on the way within a window of time and they were no call no show when the time was up I finally cancelled all together Horrible service You guys need to do better My husband and I are seniors and were depending on someone to come for a checkup because we both were not feeling well The stress of dealing with your company has made it even worse I would never recommend you

Terrible and disappointing

Wow have used you three times in the past and service was great Today when I called I was told no one can come see me based on my symptoms When I asked what the criteria is for getting service again all I was told is that we don t have a care team who can address your needs I asked several times if my symptoms coughing congestion wheezing sore throat headache are to mild or too severe for what you do so I don t waste my time in the future Could not get an answer even from the care team according to the patient care rep Ridiculous Understand if you can t see me but a simple explanation would have been courteous and helfpful Lost me and my family as customers

Found out about at senior center

Found out about this service at senior center Was told same price as urgent care Website says same cost as urgent care visit I called for infected thumb on July 4th Service was great In December I get a bill for 296 86 Amount due after my insurance medigold paid I am calling tomorrow Will update with their response