Dreamcloudsleep Reviews

Do Not Waste Your Money or Your TIME

Unfortunately I can only provide a review for the order and delivery process since my mattress has still arrived The site promised a 3-5 day delivery I added the white glove service which they indicated would take an additional 2 days Prior to the mattress shipping I contacted them to cancel the white glove service because I didn t want to wait My back pain is severe and I needed a new mattress asap Received no response to emails or help ticket submission Continued to call you wait in excess of 1 hour on hold email and submit ticket Finally received an email saying that WGS was not refundable By that time the mattress had shipped It s now been sitting in some warehouse in my city for 8 days More endless calls on hold numerous promises that the WGS will call me today call me tomorrow call me by end of day Monday Still nothing Do not order from this company Customer service and anything customer related is an absolute joke I spent thousands of dollars there were no delays in them taking my money and I m treated like crap No thanks Cancelling my order and calling the BBB I m also making it my mission to slam them on every social media site possible

Dishonest trading

This review is for the company and sadly not the mattress which has been cancelled with request for full refund There was poor communication from the start having to chase confirmation of order despite money being taken The date for delivery did not happen I had to haul my old mattress back in the house after the new one failed to show I felt the communication was disorganised at best and dishonest at worse The delivery date that I had in my email was different to the one given on the live chat After several attempts to get clarity I was told that I had selected a date a month later which is simply not true I was then told the goods are not in the warehouse I hope that the refund will happen within 3 to 5 working days but see from reviews that other people have waited months This company lets down what seems to be a good product Have wasted a days annual leave as Nhs worker on a wild goose chase Maybe the current climate with COVID is not helping but some honesty is all that is needed if they are unable to honour their agreement rather than lies and trying to imply the customer got it wrong I m now searching for a reliable provider for a mattress and wished I had read the reviews about the company not the mattress Very frustrating indeed

Bed Frame Issue Unresolved After 2 Months

Our bed frame came and we quickly saw that the middle beam was twisted We tried setting it up to see if it would hold up the mattress and we found out almost immediately that it wouldn t We called dream cloud support the next day and requested a replacement piece We sent pictures talked to someone on the phone and they assured us it would be about 10 days Over 2 5 weeks later the wrong piece came We called them that day and took them through the same story We sent more pictures went back and forth by email and finally they said they would make it a priority It has now been another 4 weeks and we still do not have the pieces It is doing damage to our mattress and we are left with very little options I am extremely disappointed in dreamcloud and will not be using them again

You won t get your mattress anytime soon

Do not order if you actually need a mattress soon Ordered February 20th and as of March 27th there s still no sign of my mattress even shipping They claim issues due to covid which I would understand if they had been transparent about it from the beginning but their website STILL says delivery in 7-14 business days despite tons of people having the same problem If it doesn t ship soon I ll be cancelling for a full refund Very disappointed

Do not use this company

Do not use this company I have been sent not 1 but 2 damaged bed frames When unhappy with the mattress I have been unable to initiate a return despite numerous requests and attempts to contact them Please save your money and spend elsewhere the mattress is no better than what you get from Ikea or any high street store and the returns policy is a lie

NIGHTMARE CLOUD

ORDER D-12630766ORDER DATE AUGUST 8 2022Order Summary Shipping 0 00Discount 600 00Tax 140 08Total 1838 08Order DetailsThe DreamCloud Premier - Twin XLPrice 1 299 00 999 00 Qty 1 The DreamCloud Mattress - Twin XL Price 999 00 699 00 Qty 1note these discounts are totally fake these were twin mattresses for the already overinflated prices On Aug 8th I placed an order for 2 mattresses against my better judgement The sales person was very convincing even after I told him 14 mattress would be too high for me He told me to try them and that I could easily return them before 365 days which was the first lie After 1 week trying out the mattresses I called them and asked to return them We are senior citizens and neither I nor my husband could get on the mattresses without help they were as originally thought too high for us plus they caused my husband to start having back pain To my surprise the rep told me I had to use them for 30 days before being allowed to return them I didn t think that was true so I called back on next day and was given the same information The agent told me she would give me a refund if I purchased the replacement mattresses from their partner which offered even higher prices Note I paid 1 000 for a twin XK already SO BASICALLY IF YOU PAY EVEN MORE I WILL HELP YOU So I waited 30 days and marked my calendar to call them on 9 12 On this day I explained they were too high and gave my husband back pain so the agent asked if I wanted to purchase an extra padding WHAT TO MAKE THE BEDS EVEN HIGHER And also some crazy deal for 150 so my return would be voided WHAT Finally they initiated my returns and I had to painstakingly take pictures of all angles of the mattresses cause if they found any dirt or stain or irregularity the return was voided Keep that in mind because they may end up in your bedroom Days later I received an email stating 1 of the mattresses was going to be picked up ONLY 1 HOW DUMB IS THAT After calling again several times and communicating with the pickup people only 20 min prior to pick up they authorized the return of both mattresses WHAT WERE THEY TRYING TO DO ONLY REFUND ONE MY ORDER SUMMARY ABOVE STATES 2 MATTRESSES WHEN DID I SAY I ONLY WANTED TO RETURN 1 Finally they were picked up on 9 20 on 9 21 I received the email below Your refund for order D-12630766 has been processed to your original payment method for a total of 1081 41 We aim for first-in-class service and hope to serve you again in the future WHAT THE HECK CAN THEY NOT DO MATH THEIR ORIGINAL PLAN WAS FOR ONLY 1 MATTRESS TO BE PICKED UP SINCE 2 WERE PICKED UP THEY DECIDED TO ONLY REFUND ONE ANYWAY How incompetent I called AGAIN and asked for a supervisor which the agent refused Are they penalized for that Are they afraid of their supervisors I had to go through the story for the 6th time How ridiculous is that After that call I received 2 emails I m happy to report that your refund 1 838 08 was processed on the 20th of September FINALLY AFTER 6 WEEKS I don t care if they split the order in 1 2 or 10 I placed only 1 order for 2 mattresses and received confirmation of the same End of story paid for all refund for all I consider this a NIGHTMARE That s why I titled the message NIGHMARE WITH DREAM CLOUD change of name would be appropriate because this was far from a dream I told them I needed the refund in order to purchase other mattresses but they don t care I ended up paying interest because I had to purchase mattresses we could easily get on and ones that would not cause back pain Luckily for a fraction of the price Waiting 40 days was absurd they just didn t want to refund the money and sales promises a bunch of lies They don t care for their customers End of story If they truly donate them to charities I doubt it I suggest we all purchase them and return them so at least the so called charities would benefit but my guess is my mattresses probably ended up in someone else s bedroom

Buyer Beware Worst Mattress EVER

Purchased the premier rest It is as hard as a rock Causing me sleepless nights and body aches The return policy is not what it seems They make it hard to return and it is not a good mattress I own a leesa and serta Icomfort and this mattress is garbage DO NOT BUY

Horrible customer service

We ordered the 4th of July from Dreamcloud Canada because among other things their website showed they had the mattress in stock and they offered 2-7 businesses days timeframe for shipments We needed the mattress as soon as possible and were monitoring closely the ETAs The mattress was going to ship between 7th to 11th but on the 10th they change it to 10th to 14th because an alleged warehouse error with my address the customer rep said I asked again on the 12th thinking they were going to honor the first dates because it was their error The customer rep was very rude and kept saying they still were inside the 7 business days 6th in fact and that was the important thing not the estimated shipping timeframe so I should wait The 14th comes along and the mattress is not shipped I speak with them in the morning again and they say the shipping was delayed again and they can t guarantee it is going to be send that day They assure me they were going to let me know the updates before the end of the day Nobody contacted me and at the end of the business hours I contact them again to cancel the order They say it is in pre-shipment to be shipped sometime this week what and thus they can t cancel and give me my money Is the 10th day they have my money and nothing is provided to me I asked everything in writing because they have the bad habit of lying and not sending the chat transcript requested where they lie to me I am waiting for my money back at this point I will be disputing the charge with my bank if I don t have news tomorrow

Sharetown return co confirmed they

Sharetown return co confirmed they pickup a LOT of these DreamCloud mattresses Ours feels like a rock Zero pillow top comfort Zero edge support and felt like we d fall out of bed Felt like camping on bare ground Found no way to leave a review even after returning and logging in how can this horrible product be reviewed so well Bought 6 mattresses in last few years and this was the most expensive and worst of all Do NOT recommend unless you want sleep deprivation and resulting health problems during 30-day trial before returning of 365 day trial