Duskanddawn Reviews

The service was excellent

The service was excellent I am very elderly so unfortunately the mattress was too hight for me Refund was prompt

I have had the mattress for 3 months

I have had the mattress for 3 months now and it s been perfect Everyone should be buying Australian Made Owned

Excellent Customer Support

Hey everyone I just got incredible customer support from Vanessa and the folks at Dusk and Dawn But the first thing I wanted to share was about their contact channels - Vanessa has always been very quick to get online and engage VIA THE ONLINE CHAT box From my experience you can skip the email and phone channels as I never got through that way but online chatting was great Back to the most recent support So back in Nov 2023 I made a few orders I was nervous making such pretty big purchases online It was their 100 day comfort change return process that made me confident to go with them So be sure to read all their FAQ on how it works and make sure it suits your needs We ended up wanting a different feel to how one of our units felt the medium comfy was too firm somehow But rather than follow exactly their normal process we asked to do a straight up buy a different 4th unit get that sent up to us in Qld then we would send the original unit back with the same courier to them in Vic for a refund and fix up the price difference Vanessa checked w management and in less than 48 hours we got exactly what we wanted all via online chat This saved potentially a lot of time and carbon and relying on hope that the adjusted unit was going to be how we wanted which you can t know until it would ve arrived So they didn t have to do that but for a bunch of reasons it was a fair request and lo and behold that s what they did In my experience that is the best customer support I can remember hence 5 stars - If you re still reading just btw 2 out of 3 units originally arrived as per their promised schedule but one unit was temporary lost in transit I think When we chased it up via the online chat it got followed up very quickly which was also pretty impressive

The whole purchase experience was excellent

The whole purchase experience was excellent The quality is outstanding and best of all it is the most comfortable mattress I have ever slept on

Signature and Premier mattresses

We purchased both the signature and the premier mattresses in king and queen respectively and they are both fantastic - very comfortable and very supportive The customer service and delivery were excellent and they also dealt very swiftly with a firmness change from medium to soft for one of the mattresses Australian manufacturing too

Great company

Great company They refunded my money without a single hassle because the mattress I chose was not suitable for my needs Recommend them highly

Great mattress for restless side sleeper

I have to say that when I first slept in the mattress I thought it a bit firm However as a side sleeper I am now very very happy with it as it holds the body in a comfortable and settled way This is not obvious at first but it is now easy to see that it is perfect Highly recommended Top quality

Fantastic comfort

At this stage i would have to say this is the best bed mattress i have purchased The comfort is superb for my needs No sagging areas in the mattress like previous mattresses I hope it remains that way