Overall customer experience with Easymove is extremely polarised, with a majority of reviews reporting severe dissatisfaction and a small minority reporting excellent service. The primary complaints centre on unprofessional conduct, including rude and offensive staff, poor communication, and managers ignoring customer calls and requests. Many customers report being overcharged, with some describing the company as a scam that takes deposits without delivering services. Issues with reliability are prevalent, including movers arriving late, cancelling jobs, and failing to return deposits. There are also reports of missing items and the company unfairly charging customers for external costs like parking tickets. In stark contrast, a few customers had highly positive experiences, praising specific teams for being exceptionally polite, accommodating, and well-organised. These satisfied customers highlight careful handling of delicate belongings, good value pricing, and efficient, stress-free service. The company's returns or dispute resolution policy appears ineffective, as multiple customers mention being unable to recover money or get responses to complaints. Delivery and scheduling are major pain points, with failures in property viewings and last-minute cancellations. Consequently, overall satisfaction is very low for most, with frequent warnings to avoid the company, though a handful of customers were completely satisfied with their specific crew.
What customers love
- Careful handling of delicate and valuable
- Efficient and stress-free execution of moves
Common concerns
- Overcharging and being described as a
- Unreliable service, including late arrivals and
- Failure to return deposits and resolve
Last updated 4 months ago
