Anime, Action, Scale Figures, Store, Manga, Games & Video Eknightmedia.com
Based on authentic user experiences
Rocky Rafi
6731 reviews
N/A
1 year ago
Buyer Beware
Buyer Beware If you ever need to return an item their customer support is extremely argumentative and will do anything to make the process as difficult as possible for you Retailers like this are why people flock to Amazon for their support and ease of support processes You will not find that here When returning an item I had to not only pay for return shipping which I did but I had to reach out to them for and get an update days later Upon which they charged me for original shipping even though the order was for free shipping The invoice states a 0 dollar charge for shipping yet they deducted a fabricated shipping cost out of my refund There was no mention of a cost of that nature and it does not follow FTC guidelines for refunds with no itemized shipping charge Save yourself a headache and purchase from a reputable store
weeb potato
6731 reviews
N/A
1 year ago
It is impossible to contact support
It is impossible to contact support because I have tried emailing them and calling them but I get no response I wanted to cancel my two orders but instead I will file a dispute with my bank and PayPal I placed my preorder at the beginning of the year and have not heard back It is a scam and I want my money back because putting a deposit on the items seem like a scam
Prncsanjelly
6731 reviews
N/A
1 year ago
Reliable and Excellent customer service
I ve been ordering from Eknightmedia for several months now Can t say enough how great this company is They ve been very reliable and have excellent customer service Very happy and one of the best US anime shops online Way better than Kozuguru So glad that they don t charge preorders until it is available and they usually have preorders available I m willing to wait since I m not precharged for it It gives me a piece of mind to know I don t have to bug my credit card company or paypal near the deadline if items don t arrive Any issues arise they are quick to assist The rewards sys is consistent and free shipping are a great incentive Prices are great too Packaging for the most part is good There is always room for improvement thoughBut one of the best compared to other anime online stores I highly recommend buying from them
HZ
6731 reviews
N/A
1 year ago
Reliable great customer service
I ve been ordering from Eknightmedia for years They have a generous shipping policy competitive pre-order prices and has a service that caters to in-box collectors which is rare these days Their customer service is fantastic Very quick responses honest and considerate You know you re talking to a person who understands collectors and does their best to help customers rather than someone who just gives rote company responses I was very impressed with the service on a recent order I received and how they went above and beyond to ensure my order arrived in perfect condition This is my first review on Trustpilot because I feel more people should know about them Edit In regards to the 1-star review below I would like to add that the return policy is stated very clearly on the website and is basically the norm that I ve seen for companies that sell collectibles figures Back-and-forth shipping is expensive I am an in-box collector so I purchase the Collector Packaging Upgrade which is a very reasonable 4 that covers potential return shipping costs I ve never had to return anything as their packaging is very good Amazon does offer easy returns true but their authenticity can be suspect and it is luck of the draw as to whether you get a minimally damaged item or something that looks like it s been battered and drop-kicked
