Electromaker Reviews

The website had false product information so they shipped me the wrong product It has been 4 weeks since I notified them of the error which they acknowledge was their fault when they replied to me 7 days later I have yet to receive a refund to my CC that they said would take 5-10 days I am not confident that I will get my refund anytime soon

My item was stuck in the clearance process for almost a month and I still haven t received the item yet The problem started when I requested a change of billing address The reason was that the billing subject was named after the company where I work Since it is a personal purchase not a company purchase I might get in trouble so I suggested changing it to my personal name and personal address I agreed and I was asked by the clearance brokerage to submit some documents One of the documents was a statement shipper It is basically the shipper Electromaker saying that it is indeed my order and my request to change the address and receiver The other was to change the billing address in the invoice That s it However the CS I am in contact it refused to do so Instead she asked me to contact UPS directly They too refused to fill out the shipper statement and invoice change It is almost a month My item is already in the warehouse The request was so simple But why wouldn t you help me out If your CS isn t capable of helping me she should ask someone else in your company who can help me and be in contact with me At this point I don t even know whether I will receive my item or not

I don t understand why I have to fill out specail paper work for a simple order Nowhere on the items description or info that I would get delayed ahipping until I answer the questions from mouser

We were incorrectly charged sales tax despite following their order instructions precisely and submitting the appropriate exemption forms We ve emailed and called multiple times over the last two weeks trying to get the tax refunded and they just keep saying that they ve forwarded our paperwork along and they ll let us know when they hear something

order never went through couldn t reach customer support When I called I reached a voicemail box that said Supplier Direct This business seems like a front or maybe a dropshipper or something Update after electromaker response my order sat in Pending status for several days I got a random email to update my credit card with no reason why I had to do this and it was on an alternate domain so that seemed suspicious I did it anyway against my better judgement because I wanted the order to go through No confirmation or any other update I emailed and reached out about the matter and no response including from calling which as mentioned the voicemail mentions some OTHER company It is also curious that the phone number shows that it s located in Mansfield Texas which is where Mouser and Digikey are something is weird with these companies

I bought a Cardputer but it was DOA black screen The only options for contacting support are messaging through the website or Facebook Messenger which I thought was really weird Very few people my age and younger even use Facebook anymore and it seems silly that you would need a social media account to contact support Regardless I logged into my FB account after 13 years I messaged the support channel and after a long wait I was told that they couldn t help me and that I needed to contact through the website Why do you offer chat support if you can t provide support Coming from an extensive IT background this entire situation is an awful user experience I feel like I wasted 30 on a paper weight

Service was not too bad however 2 of the 4 18650 batteries I ordered came severely under charged showing 1-2 volts and will not take a charge

THIS IS THE WORST MOST UNDERHANDED OPERATION ON THE INTERNET THEY NEED TO BE PUT OUT OF BUSINESS AND IM GOING TO DO MY BEST SO THAT THEY DON T DO BUSINESS IN NYS I HAVE JUST BEGUN TO FIGHT BACK AGAINST THIS ARROGANT BUNCH

This company is a joke and so are the reviews here NEVER DO BUSINESS WITH THIS COMPANY I gave them Specific information about the battery I needed and they sent just the opposite After 4 days now they keep playing stupid games cause they don t stand behind parts or products they ship NEVER DO BUSINESS WITH THESE ARROGANT FOOLS

My order was processed but I later find that the order cannot be shipped due to the battery later that a portion of the order has been backordered beyond 30 days I initially replied saying please go ahead and send it over ground mail I later replied after finding out about the backorder asking to send me what you had in stock and either replace the backordered items with a cheaper or equal costed item that you do have in stock or cancel the items that had been backordered I had been waiting over 30 days for this order First time ordering as a non commercial customer Extremely revealing how you treat small buyers Anyone else including you would normally work with me and my organization to make things right But as an individual instaed of trying to make it work you canceled my whole order pushing me to the back of the line in priority Extermely dirty and unproffesional Count your orders accounts here in Southern california and the bay area up north I may not be purchasing but I do decide what and where we purchase believe me you will no longer be our preffered vendor Why support a western company when a chinese company actually works for your business