Ellajames Reviews

Dont even bother if your outside of the UK to look at this company Website took order even though I checked and it stated shipping to Europe USA etc and now she says it needs crating Im sorry but most of your product is furniture - am I the first person thats wanted to buy something from you BTW it was a bar cart made of metal and glass I asked them to change their website to state what they can and cannot ship She seemed aggravated that I the customer whose money been taken for the sale was telling her she wasted my time as a designer by not being clear I expect this from low end company and I suppose thats what they are Don t waste your time with them They are picking and chosing what orders to ship As a designer - I would not recommend this company

Shame I hadn t seen the reviews previously Ella James sent my egg chair to my billing address rather than shipping address Tried to contact customer service 16 times this morning and no luck They say they open at 0930 but they definitely don t PLEASE do NOT buy from them

Pre ordered a product on the 9th Jan with an estimated shipping of mid January I ve emailed on 30th Jan and 7th Feb to ask for updates and had nothing back Despite having two emails from DPD saying they are expecting my parcel Either reply to emails timely or don t have one Still no idea where my order is and my daughter s birthday is next week

Huge dissatisfaction with the recent UK delivery service for the baby bed I ordered - yes a bed that costs 1000 Unfortunately the delivery experience was far from acceptable and caused a great deal of frustration Here is a summary of the issues encountered 1 Lack of proper communication regarding delivery time 2 The delivery company failed to deliver the furniture to my flat3 The situation became even more frustrating when the delivery driver left a large heavy wooden piece behind This piece was not part of the furniture package and should have been taken back by the delivery company Now my husband and I are left figuring out how to dispose of this item on our own which I believe is entirely unreasonable In conclusion the entire delivery process was extremely unpleasant and it has led me to reconsider any future purchases While there are several items I am still interested in buying from their website this negative experience with the delivery partner gives me serious pause To Ellajames I would recommend reconsidering your choice of UK delivery partner as the experience they provide can severely impact your customers overall satisfaction Based on this experience alone I am hesitant to place future orders Update after seeing Ellajames reply 1 Please reconsider choosing your UK delivery partner 2 The delivery man told me in a rude way that he does not work at 2-4pm so it was not possible to stick with the original schedule He also said that Ellajames should not decide the delivery time 3 Your responses afterwards does not change the fact that the delivery service was terrible unfortunately

Please be aware anyone purchasing from this company I purchased a parasol on the 20th June it arrived around a week later when it was opened I noticed it was lop sided when standing in the base when I looked more closely I noticed on one place the fabric was splitting and the spikes were bent which was why the fabric was showing signs of splitting I sent this back at my cost as basically this is a cheap poor quality parasol for 150 so not a cheap price I could have returned this as it is within the returns period but sent it back as faulty Ella James now trying to say I caused this fault as it has fallen over although no signs on the parasol of it falling over I sent them an email on the 23rd July it is now 4th Aug and they have not answered nor have they refunded me for the parasol they now have the money and the parasol plus I have paid the carriage costs to return And no word from them - I cannot recommend this company their products appear cheap and not value for money

This is an Asian based supplier that uses the names Ella James It is not UK based Can t find Ella James sold through FB anywhere but DO NOT ENGAGE OR BUY from this FB fake company terrible craftsmanship of woman s blouse and you will never get a full refund They suggested I regift it

This clothing company is a total scam I purchased 2 items from Ella and James Both are very poor quality I ve been trying to make a return and it s been a nightmare Worst customer service I m even willing to pay the 25 return fee and they have been fighting me to just keep it and offering me a lower percentage than it would be to return even with the return fee I m now having to deal with my credit card company to dispute the charges Don t waste your time or money on this scammer fast fashion company from New York

I would not ever purchase from them Ordered a large jacket it came so small no one could wear it It was 60 they kindly refunded 6 00 Do not buy from this company

I m going to review this again because the company asked to pull it down This scam clothing company lied on their website offering a full refund for any reason US site says New York but all email replies have been from a UK company DO NOT BUY Stay away This company has sucked a week of my life away trying to fight the return and now having to dispute the charge on my credit company Do better

I would give this 0 stars if I could The products are cheap the customer service terrible and the return policy a complete sham There is nothing redemptive nor worth buying from this company