Smarter technology for women | Elvie Trainer and Elvie Pump | Elvie
Based on authentic user experiences
Radhika
6731 reviews
N/A
11 months ago
The pump is easy to use and works as
The pump is easy to use and works as designed The pump stopped working during the warranty period The customer service team was efficient and sent put a replacement hub within 2 days It is clear that this company built with mothers in mind
Flo Duncan
6731 reviews
N/A
11 months ago
Quick delivery
Quick delivery - I realised suddenly that I had the wrong breast shield size and I really needed it for my first full day away from my baby I ordered on a Sunday afternoon and it arrived by Monday afternoon Such a great service
Jules
6731 reviews
N/A
11 months ago
The customer service team was so easy to work with
The customer service team was so amazing to work with They sent personalized responses and I always received an answer back within a couple hours They were awesome They replaced both of my cup systems within a week of contact
Alexis
6731 reviews
N/A
11 months ago
Great customer service
Was able to get my part replaced quickly and without much trouble much appreciated
JoJo Taylor JoJo
6731 reviews
N/A
11 months ago
Customer support was very helpful
Customer support was very helpful One of my pumps stopped working and after some troubleshooting they shipped me a replacement Solved my problem quickly and easily
Vivi
6731 reviews
N/A
11 months ago
Spare parts
I needed some spare parts that are not available in de online shops and even though I could not get the original receipt the customer service decided to help me on this matter The delivery was really fast as well so I was happy with the experience
Chris And David Mason
6731 reviews
N/A
11 months ago
Quick and efficient response
I contacted you and after sending proof of purchase you immediately set in motion a replacement Elvie It arrived today 3 6 24 and I ve tried it out and it works beautifully A very speedy efficient service Thank you
Francesca
6731 reviews
N/A
11 months ago
Quick resolution to a defective part
Ordered an Elvie Stride from a retailer through my insurance but the hub motor wasn t working properly Contacted Elvie through their chat and although they briefly gave me a standard recommendation to try once I explained that I had already tried to troubleshoot they immediately offered to send a replacement part That process seemed a little odd just giving info via chat but was quite simple and I did receive a replacement in a very timely manner
Cassandra Davidson
6731 reviews
N/A
11 months ago
My issue was resolved quickly
My issue was resolved quickly My hub stopped working correctly and all I needed to do after contacting support was to send my receipt of purchase After that my new hub was sent via FedEx immediately All was resolved within a week
Tess Russell
6731 reviews
N/A
11 months ago
Some of the best customer service I ve
Some of the best customer service I ve ever had Each associate I corresponded with made me feel heard and cared for They resolved my problem in a timely manner I trust this company to make sure each of their customers is fully satisfied
