Based on authentic user experiences
Bonnie Bonelli
6731 reviews
N/A
10 months ago
I would give it a zero if I could
I would give it a zero if I could I see all the communication issues others are having At least you guys got a ring They charged me and I didn t receive a ring yet Ordered in December No one will answer me to get a refund Reporting to BBB
Barbara
6731 reviews
N/A
10 months ago
Ring does not come close to living up to promise and the customer service is the worst
I was very excited for the ring itself it s a great concept and a smartly designed ring it s a beautiful design and easy comfortable to wear I really wanted to love it and for a little while I really did I ve now had it for about 7 weeks and when it works it s great However buyer beware the sleep tracking is utterly awful It has me sleeping on a daily basis when I m awake and several occasions it hasn t recorded sleep data at all or doesn t record it fully Most recently and for me this is a bigger issue the battery life of the ring went from a few days to several hours as in I m constantly being told to recharge my ring That basically drives the convenience and entire concept of this product into the ground But the last straw for me is the complete lack of customer service They say they ll get back to you within 1-2 business days They re lying It took more than one month to get a response when I submitted a help request for the missing sleep tracking data and the response was utterly useless I d love to say people should buy this ring because the idea behind it was brilliant but the product at least version 1 0 does not live up to the hype
Karen Szubinski
6731 reviews
N/A
10 months ago
Horrible Customer Service
Contacted customer service 3 times asking how to return my ring 3 times they have ignored me the return window time frame is closing For a company that touts itself as women-centric you sure are reinforcing that women are second class citizens
Melissa
6731 reviews
N/A
10 months ago
Non existent customer service
I would give this company 2 more stars if their customer service was existent I ve reached out 3 times to ask a simple question about changing my sleep schedule not sleep hours to be clear via their CS email and Instagram messenger no response after over a week This company clearly doesn t have their act together I grade the ring at a C I like the design and the basic features like step counting heart rate temperature change and sleep tracking However it doesn t track naps doesn t detect workout you have to tell it your going to workout with a specific time frame activity well has only a few days of battery life and doesn t give any insights to the data it provides The user manual is only available online and it is not comprehensive enough Feels like they rushed this ring to market and cut a lot of corners most importantly customer service and satisfaction
Giovanni
6731 reviews
N/A
10 months ago
Got a defective ring after 3 months of
Got a defective ring after 3 months of waiting It failed on pairing with my iPhone and I tried on 3 different phones without success Upon contacting their customer service I am getting 0 response and it s been 7 business days Frustrating would be an understatement I am going to contact my credit card company for a chargeback
james park
6731 reviews
N/A
10 months ago
Customer service is non-existent
Customer service is non-existent It merits zero stars They say they will get back to you then weeks go by without hearing anything from them only to say we will respond to you I can t imagine the morale of the representatives working for a company that cares so little about customer support This is the fastest way to lose customers who were early adopters
Filipe
6731 reviews
N/A
10 months ago
Shady business with poor support and dishonest business practices
Support is virtually nonexistent useless Censors Deletes negative comments mostly criticizing the support on their Instagram page
