Emovis-tag Reviews

Previous tag expired during Covid inactivity Love the device but wonder why I pay 20 again to join the club Is it refundable - I was not clear on if so or how Too keen to get the marvellous little gizmo and zoom past the queues - unless they ve all got one now

Overall a good service however replacement of tags is a clumsy process and could be more efficient Also disputes re incorrect toll payments is not particularly efficient and could be quicker more streamlined Am only handing my tag in as I now live in France ans there are cheaper providers available here

Very fast service ordered a new tag and it arrived the next day These tags are really useful for the motorways it would be better still if they could be used in Italy too A bit disappointed though that on being told my tag might have a battery problem it was essential to pay a new tag deposit I assume I will get the deposit back on the old one but so much easier if it had been a straight swap

I had a difficult experience trying to close my account because I couldn t work out how to do it easily However having an office in the UK really helped Customer Service got in touch and explained everything I needed to do and how the deposit refund worked and the final bill I used Emovis Tag for several years and it s absolutely brilliant racing through the barriers

Well done for offering to exchange Tag which was one of those where there has been problems with battery reliabilityIt would have been better if you d made it clear that this was free of charge and if you d provided a Freepost address for the return of the old Tag to save me have to pay postage

Very efficient and prompt service One brief telephone conversation answered the couple of queries I had Looking forward to hassle free tolls when we head back into France very shortly

Just had a positive chat with customer services Your adviser gets 5 stars for courtesy and accuracy But your system could only recognise me as a customer by my full three part name You couldn t find me on your database via my post code address mobile number or surname alone You need to rethink how you identify your customers Just saying

Once connected to Customer Services my experience could not have been better Using the chat facility not so good I had problem in France travelling alone in the car from north to south with faulty tag Had no joy with Emma on Chat I m an experienced tag user and not in a new car However CS advised me my grey tag was faulty despite the battery coming up as ok and needed replacing They were most helpful with addressing my subsequent queries Fortunately I am flying home for a few days and can pick up new tag They don t despatch to France

I emailed my issue and they replied within a couple of hours with a solution As with other organizations I thought I wouldn t hear for a few days Good service to date

I paid for next day delivery admittedly this was on Christmas eve but obviously wasn t expecting it to be delivered on Christmas day Received an email stating it would be delivered on 28th before 1 00pm subsequently by 6 00pm still no sign of it I d left security gates open all day I was out but my wife was in to allow delivery as it is a required sign on delivery I paid for this service and they didn t honour their promise I now expect a full re fund for delivery charge poor service I received a phone call from Emovis on 30 12 24 and sincerely apologised for the non delivery of my item at the stated date They cannot explain why the courier hadn t delivered it at it was at the depot ready They have rectified the issue and made good their end of the agreement I am now pleased and impressed with the professional attitude of their team