Emovis-tag Reviews

The request for the tag was easy to do I asked the chat bot for advice on the tag was given the advice to go to the correct site From there very easy to fill in the request and that was it submit the request and within 2 hours email advice that the tag had been processed and dispatched to me

I give this company 4 The reason is I am still waiting for my clips to be delivered I returned the clips with a note explaining that the did not fit my Tag Excellent response informing me that the Tag I have no clips are available and should exchange my Tag to a Black one This I did and again excellent responses My new Tag arrived next day with the matching clip Great But I need a clip for my wife s car 4 23 has not been credited to my account for thr original clips which I returned I was expecting them with my new Tag I mush emphasis the customer relations was excellent

While I found the process relatively easy it was delayed as my address could not be verified despite the post code and drop down box show my address It is a minor thing that delayed things a day A small issue or bug Happy with the service overall

I always received excellent service from this company but reluctantly had to return my tag which they acknowledged immediately as they don t cover Italy where we are holidaying this summer I have had to replace the tag through Bip and Go who cover France Portugal Spain and Italy but are less easy to deal with as their office is in France plus of course the hassle of changing companies I don t really understand this anomaly as they both use the same technology

Staff both incredibly helpful despite the constrictions of the Emovis company throttling of simple tasks 5 stars to the staff 2 stars to the company because of the inflexibility of their systems

I have had both Tags for a few years now and service has always been great Someone needs to simplify their website so sending a Tag back and obtaining a refund is confusing to say the least I had to call them and the lady explained what to do

I have had great service for all the years I have been with Emovis and their forerunners However I am not sure that they are now the cheapest company which allows UK membership The process of ordering a new tag when the battery is time expired and returning the old is annoying and needs to be streamlined

I have used French and Portugal tags and they make motorway travel so much easier It is not absolutely clear with the online system what actions you have asked for I amazingly asked for three new tags for my one car by mistake - AND they all arrived the web-site desperately needs a summary status history page so you can check you ve made the right choices I DID phone and lthe lady I spoke to made everything easy

Updated in light of receiving customer service after posting Generally great experience in using the Emovis tag in France - beating queues at tolls and not having to climb across passenger side of right-hand drive car to waive credit card generally clear pricing structure and simple billing Just a cautionary note about responding to automated product recall emails and using the chat function on their site to resolve any queries I got an email asking me to order a new tag and return my old one a product recall I chatted with customer support to confirm this was really required as mine was quite new and was told it was and that the usual postal fee would be waived I got a new one but was charged the postal fee I complained but they said it was my error and that despite the email and confirmation my tag was actually from an unaffected batch I returned to sender the unwanted tag in mail without opening it I am out of pocket postal fee refundable deposit and the exchange fees from euro to gbp Update below On the plus side just returned from trip and my old tag worked fine I have subsequently been offered notional postal fee 5 back although not sure exactly how that will work with the currency exchange fees Nonetheless I appreciate the gesture am retaining my subscription and look forward to travelling with Emovis tag again

Absolutely essential for driving in France in my opinion the site works well although the billinglog could be a little easier to follow i think - just ordered my first replacement tag due to a battery warning so will see how that goes thanks