En Reviews

Delivery departement unable customer service uncaring

Made the mistake of not immediately opening the package since I didn t have time for the repairs right away Long story short It was the wrong item but I didn t complain in time Customer service almost became condescending when asked for a solution on the basis of goodwill Bonus This might not be related in any way and just be a weird coincidence but if anyone has a similar experience after dealing with this company it could be of interest After the discourse and having deleted my account I received a phishing email from a french bank addressing me in my native language

Worst experience ever

First of all the item was sent with FedEx to Denmark FedEx in Denmark is the most incompetent courrier company in Denmark Look them up on Trustpilot I wish I did They screwed up everything and I had to spend a day traveling to one of the only five national pick up points And when I got home it wasn t the correct item the Accessoires ASUS sent me I wasted a day waiting for FedEx s no-show another day traveling to pick up the parcel and then was sent a wrong item You should avoid this company

DO NOT BUY AT THIS STORE

DO NOT BUY AT THIS STOREI bought an LCD Panel and it stopped working within 5 months showing only vertical lines across the screen I sent a picture of it to support asking why this was happening and they told me to simply fill the return form giving me no extra details I gathered all the information needed to fill the form but the page for returns doesn t work it doesn t let you send the form and doesn t give any information as to why I sent another email asking why the website wasn t working and then they told me that upon looking back at my order they couldn t give me any support because the LCD Panel was out of warranty Then why did you make me waste my time trying to send this return form if from the start I had mentioned the date of purchase and you still told me to fill the form If you weren t going to help me you could have just said so from the start This is honestly the worst tech store I have ever encountered an LCD Panel is not supposed to stop working in 5 months This LCD Panel was 140 euros They sell malfunctioning parts and take no responsibility for it A waste of time and money and no respect for their customers

I purchased Asus Fan

I purchased Asus Fan the service was great excellent packaging and swift service Couldn t find the part else where happy custumer Best regards

Parts arrived quickly and work well

Ok so my old asus laptop had a completely dead keyboard and a fan with broken bearings I didn t want to spend 500 to get everything fixed because well I m a cheapskate This was the only website I found which sold the exact keyboard I needed for an X510UA however I was very nervous because of the reviews on here and the fact that they used fedex as the courier Everything was dispatched very quickly and fedex was regularly updating the shipping information until Sunday evening when it suddenly all went silent despite the tracking saying the parcel was due on Monday evening It didn t arrive Monday as scheduled and I braced myself for the worse as Fedex reviews tell tales of people s parcels being delayed and then lost completely However to my pleasant surprise the parts did end up arriving early Tuesday afternoon Took everything apart and put it back together and laptop boots up fine only thing is I did order the backlit keyboard as this is what I had originally and the leds don t work but really not an issue to me as I was probably at fault when reattaching everything Finally have a working laptop again after many many months - feels good

Keyboard module for Zenbook superfast delivery and perfectly working

I needed to replace the keyboard module in my Zenbook laptop and this was one of the very few stores worldwide that had the piece I needed Shipping was superfast and I am writing right now 24 hrs later placing my order with my new functioning keyboard Just hope it keeps working with time Only point to improve make available cheaper delivery methods for clients willing to receive goods a few days later and not just immediately