En Reviews

Just awful

I have ordered a part for a Honda VFR which was available on the site The order of about 300 was canceled the next day because the part was no more available I had to ask after more than one week for refund and Impex applied a fee for Paypal payment of 20 As a customer I do not have to support the inconsequence of their site and ordering system

I have had 40 charges from this

These guys suddenly doubled the shipping cost 40 euros for a few plastic bushings And then they started charging me for storing these bushings Awful service stay far away

Intelligent and elaborate scam

I have had 40 delivery charges from all Dr Fox orders Check who sends it is sent to the Royal Mail which uses Impex it was delivered 5 days late This makes it cheaper to buy from Boots Dr Fox have contested this but the Impex charge is on my bank records Do not use

I have used Impex Japan for many many

This website is an elaborate scam Let me explain They will advertise a certain part on the website at a certain price They tell you that you must make a purchase first and the shipping will be determined LATER and if you don t like the shipping price you will be charged a fee to cancel your order They have a shipping calculator tool online which is NEVER what they charge So the scam goes like this you buy a product and pay for it One week later you are told the prices have changed and now it costs a little bit more you pay the difference two more weeks go by and you are told that now the part is available in stock and that you must pay the shipping fees you are quoted a very modest amount and you happily pay for it One more week goes by and at this point you are over a month in made 3 payments but have nothing to show for it Now they come back to you and say the shipping is going to cost more Almost always more than the cost of the parts itself You re shocked but you re already so deep in that you are left with no choice but to pay up If you try contacting them good luck They don t speak English and when they do try to reply they sound condescending It is not run by Japanese but rather some European people After all said and done you paid the same or more than what you pay at the dealership but you get nothing 2 months in with 600 paid and I have yet to receive even a tracking number I will be filing a dispute with PayPal Stay far away from these guys Also they work at snails speed It s just a bunch of European tissues who decided to stay and became lazy middle men for auto parts

This Company is Rubbish

I have used Impex Japan for many many years and always been a little put off by the way their system works but generally ended up getting what i needed well most of the time In the past two to three years the experience has gotten worse and worse to i finally pulled the pin on there scams today I have finally had a enough of their tricks and scams Be very careful using this mob because they love taking your money straight up front but then everything after that just becomes a headache Disgusting service Poor customer service Ripoff shipping charges Trust me it really isn t worth the headache

Anjoize- Do not buy

These people are HOPELESS Do not bother with them because after you have made yr order AND paid for it you will discover the parts are not available Even tho they say they in stock RubbishMichael SandfordAustralia

I ordered an auto part from IMPEX

Impex or Anjoize Do not buy from this company cheap rip off half product received and 100 percent not as advertised in any shape or form Took over 4 weeks to arrive Supposedly uk company but shipped from China

I think just a means of getting data

I ordered an auto part from IMPEX They said it was in stock and required payment I paid Then IMPEX said order cancelled please reorder OK maybe they did not have it Re-ordered Same thing again I have paid them twice for this item they also charged me an additional sum for an unknown reason I requested a refund for the money they already had received from me They refused a refund After a few days they wrote to say the part was in stock and would I pay again I would not and again requested a refund They have refused These transactions took place over the past month Jan-Feb 2024The IMPEX communications came from Not-a-Japanese name Executive Director As far as I am concerned IMPEX is a fraud I have since ordered same part from another company in Japan I had bought from them previously and have received excellent service excellent communication and parts were received very quickly That company is jp-carparts comMost excellent