Encompass Reviews

The CS representative was fantastic

The CS representative was fantastic Was able to easilly helped me understand which of the numbers on the phone were the serial of the batteries I needed She was polite and friendly and extremely helopful

I spoke with Buffy D from Encompass

I spoke with Buffy D from Encompass Parts for Samsung Electronics I had called before and finally got a hold of Buffy The item I was looking for didn t pop up right away but she kept at it Needless to say she found the proper reference for the remote for my TV One would think with an owners manual that was almost 200 pages Samsung might have put the part number for the remote in the manual no they didn t Thanks to Buffy Have a replacement remote on the way She did an exemplary job and I appreciate it She know what customer service means Thank you JimW

Gwen sent me a return mail label to my

Gwen sent me a return mail label to my email address immediately This was my third call requesting a return label so I can return the vegetable tray that didn t fit She is an excellent employee The other two people I talk to said it ll take 10 days to get a label in my email and I never received it Guin was excellent

Easy button

Answered phone quickly took information and issued a return label It was actually easy and not much is anymore Ivette was great

Chris Cole went above and beyond to

Chris Cole went above and beyond to locate a part so I could reverse my new Midea bottom freezer refrigerator door Chris researched the needed parts contacted the appropriate people to be sure the correct item was available and called me back within 24 hrs After he reviewed the information where the parts were located and my options he ordered the appropriate parts I appreciated his professionalism willingness to help and follow through Notable customer service Chris Well done and thank you

I just wanted to take a moment to

I just wanted to take a moment to HIGHLY compliment your Customer Service Agent Lagarius He really went above and beyond the call of service to help me with a problem and did it with kindness but persistence until I received a final answer He is a definite asset to the Encompass team Thank you A2Z Appliance Repair

The Associate I work with today was great experience

The Associate I work with today was very professional She explained how utilize the website explained thoroughly how to the exploded view to see the detail She offered a 10 discount that I was unaware of She was very patience with me while was reviewing all the detail of the products I purchased

I had your representative Tracy Hagans work with me today She was very professional and pleasant

I had your representative Tracy Hagans help me try to find my Norelco electric razor so I could order new blades today I have an old shaver that has the identification North American Philips Corp Type HP 1131 495B printed on the unit This number is not listed on your web site but Tracy Hagans continued to work with me searching for it If all of your representatives are as efficient as she was then your company is rated as very good

Excellent customer service

Excellent customer service Could not find a part number she found it in order it all one shot easy and simple