Enfieldwindows Reviews

Not a trust worthy company -

Not a trust worthy company -do not deliver what is agreed and then blatantly lie about the product and blame the manufacturer -Use barrow-boy tactics to get payment -

Extremely poor experience Avoid

We had a very bad experience Communication and service were poor - work delayed without reason emails left unanswered scaffolding team letting themselves into my neighbours property without permission and leaving their scaffolding on for 2 weeks after we d been told they d take it out After the works took place we noticed that the gutter had been damaged which they then refused to repair - leaving us to arrange and pay for more scaffolding and repairs once the works were finished Absolutely avoid - there are lots of better companies out there

A year of pain getting windows installed correctly

It s hard to explain how poor Enfield was because all the issues mean I d be here all day The entire order took a year to fulfil and not a single window went in as requested first time Some turned up clear when the order form said opaque some were the wrong frame others were fitted badly They didn t show up when planned and showed up at other times when not expected The coordination between the office and the fitters is weak The sales team are fantastic but disappear once the order is in In fact one of their inboxes regularly bounces emails We ordered the rest of the windows through a different supplier with the same manufacturer and it was night and day Sure we had the usual catch is sticky type issue but everything went in as ordered and issues were quickly resolved as they should be I am stunned at the positive google reviews so let s see if this response stands

Very Poor Workmanship

We has a terrible experience back in 2015 with Enfield windows We were promised any damaged caused to walls during the installation process would be rectified but we were left with botched wall repairs which used plaster over expanding foam which was unsightly at best and could not be decorated as it was unstable and cracking Also had to call them back 3 times to fix poorly fitted windows sills which fell off of 2 different windows twice We got sick of calling these cowboys Enfield windows and got these issue fixed by our handyman in the end

Don t bother using this company

Don t bother using this company Dragged out our order for weeks despite knowing it was urgent Then said it would be another 4-6 weeks for installation using covid as excuse Cancelled my order and used Ask Windows in NW7 who were not only CHEAPER for identical door but installed our new door 2 5 weeks later

Avoid We had our windows installed a year

We had our windows installed a year ago We used Enfield Windows because we wanted to support a local company They initially made a ridiculous mistake with the design with the windows needing to go back to the factory which delayed the installation We then had problems during the installation with the wrong sized glass They look ok and installer were friendly enough and we were initially happy however after installation I complained about the acoustic quality which we subsequently realised was poor but never got a resolution My old original single pane windows gave better sound insulation than these It is down to poor installation in my view and this also resulted in poor thermal insulation which we notice during the cold snap We have older double glazed windows at the rear of the house which are superior in both thermal and acoustic installation They weren t really interested in acknowledging these issues at the time just getting the final payment I would not recommend Enfield Windows - it was an expensive mistake They have my money and I don t have the strength to fight them on this so they are welcome to my negative review

Top notice from start to finish

Top notice from start to finish done my bi-folding doors shutter blind and lantern with them and Terry went out of his way to help me Highly recommended

Surprised to see the experience here

Surprised to see the experience here Our experience was very different We ordered most of the windows for our home renovation in west hampstead from Enfield Windows and some other doors and windows from another company as they had some specific complex features we required Our experience with Enfield was excellent The installation was smooth The customer service was excellent They went out of their way to help us This was a very direct contrast to our other window supplier where we had countless issues On the Enfield order althought there was a mistake with the glass for one of the windows It was quickly rectified with no fuss and minimal inconvenience to us Elsewhere our builders had made some errors on our side and Enfield went above and beyond to accomodate the situation Indeed we liked their service so much we ordered a wooden front door from them too Again it was delivered smoothly and the product feels and looks high quality Our experience is very good and rather different from the other trustpilot reviews

They did a great job

They did a great job Turned up on time fitted perfectly and cleaned up We went for the EW classic sash throughout our house 13 windows and they looked great Took them 3 days to complete with a 5 week wait time We had Danny and Harry installers but also the office and sales teams were wonderful can t fault them Would recommend