Equestrianco Reviews

Avoid this Company

Want to return a product but they did not provide a return address on the return form and are not answering email contact form or facebook messages Calls to the number on the web site go to an automated service that directs you back to the web site from which you will get no response I am about to enter a dispute with the credit card company in order to get my money back

Terrible Customer Service

First order arrived fine 2nd order for the same product hasn t arrived customer service is none existent they are impossible to contact by any means other than email and the reply is initialy we will get back to in 1 working day and is now We would like to inform you that we are currently experiencing an increased number of enquiries We apologise for the delay and we would like to confirm that we re treating your email as our number one priority Appalling way of running a business I will be claiming a refund though Paypal

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY They are not a British company and there is no come back when any thing goes wrong unless you want to return it to Lithuania They are selling British goods so purchase from Britain where you will have so come back They sent us the wrong items and then played for time until the Paypal claim timed out

Hard to return faulty items

Hard to return faulty items doesn t even give you an address to send it back to from the online form and you have to pay for postage yourself

I am so annoyed with myself that I

I am so annoyed with myself that I have trusted this site to purchase goods Paid 14 99 for a 1-3 day delivery Now 8 days and no goods No response from the e mail I have sent 3 days ago Asking for a refund of the delivery charge Now I have e mailed again asking for a refund of the goods How can this company Equestrian co get away with this appalling service I will be pursuing this further

Apalling company - DO NOT USE

I would strongly advise anyone NOT to use this company to order anything I ordered an Eccotemp hot water shower which developed a fault within a few weeks of delivery The first response from Equestrianco was to ask me to remove internal parts of the unit to check if they were working I refused to do this as it would clearly invalidate any warranty on the unit I requested that the unit was returned for a full refund as it was clearly not fit for purpose I had to return it at my expense and they refused to reimburse the postage costs Being based in Lithuania they have no understanding of UK consumer law which requires the trader to cover the costs of returning a faulty item I have reported Equestrianco to trading standards as others have done Zero stars for the Eccotemp hot water shower Zero stars for Equestrianco

A Rotten to the core business

A Rotten to the core business The worst service ever they just delay and delay you over returns Patently they want your money but not your custom

Avoid if you have issues you will not get a refund

Scam company avoid at all costs wish I came across these reviews before ordering still trying to get a refund but doesn t look like it s happening do yourself a favour and shop from a legit website not these scam artists Also don t trust the reviews on their website they remove the bad ones

I ordered

I ordered they took my money - end of story - no goods and no contact Unfortunately I paid via debit card so there is no way to get my money back